telus account app

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Serge1
Neighbour
How do I access my account with the app on my phone?
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Community Power User
Community Power User

You will need to create an account on the Telus website. Once created you can use the email address and password you used to log in on the phone app.

Serge1
Neighbour
I registered at Telus, but I still can't use the Telus account app on my phone. What's going on?
Community Power User
Community Power User

What error do you get when you try to login?

How long have you have your 'My Account' set up? I believe you need to do this through your computer first.

Are you using the most recent version of the App? I have v4.3.5 (138) on my iPhone.

 

NFtoBC
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Serge1
Neighbour
When I try to use the app it says: there was an error when processing, please verify the information. I don't know what version it is. I registered by an email that was sent by someone from Telus help line.
Serge1
Neighbour
I created an account through an email sent to me by a Telus operator. However, I am still unable to use the app on my phone!
Community Manager
Community Manager

At this point, best would be to reach out to TELUS Social Media team @TELUSsupport on Twitter or to send them a private message over Facebook.

Irishgranny
Ambassador

Is there a Telus App that works on a tablet ?  I know I can just type in the address but would be easier if there was an app to click on ???

Community Power User
Community Power User
Irishgranny
Ambassador
No..both of these are for your mobile phone. I need one for my Kobo tablet. Guess it would be one for a computer ??
Irishgranny
Ambassador

No..both of these are for a mobile phone.  I need one for my Kobo tablet.  Any ideas ?

Community Power User
Community Power User

A Kobo is a reader, isn't it? Other than e-books, and other reading material, to my knowledge it does not run Apps. You would need to use an Apple or Android tablet device.

 

NFtoBC
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Irishgranny
Ambassador

My Kobo is a tablet and I have many apps on it BUT the ONLY Telus apps either Google or Apple stores show are the ones for a mobile phone.  Every one I've tried says "not for this device".  Want to be able to check my account, my mail etc.  Looks like I may have to continue typing in the address each time unless you can help ..?

Community Power User
Community Power User
You will have to use a web browser since your device isn’t compatible with the app. You can always make some browser favourites so there’s less typing involved.

What version of android is it running?
Irishgranny
Ambassador

Okay...guess I go with browser.   Android version is 4.2.2   Thanks for trying to help.  Smiley Happy

Community Power User
Community Power User

That is an ancient version of android. (Almost 5 years) The My Account app needs Android 5.0 or newer and is only available for Android via Google Play.

Irishgranny
Ambassador

I knew I had an older tablet, but seems it's due for a replacement.  Fortunately, it's mainly used as an ereader, so guess I'll just tough it out !  Thanks anyway for trying to help and all the advice.  Will file it away if I ever get a new one. 

 Irishgranny.   Smiley Happy

Lola
Rockstar

@Nighthawk wrote:

That is an ancient version of android. (Almost 5 years) The My Account app needs Android 5.0 or newer and is only available for Android via Google Play.


My LG G Pad IV is running Android 7.0 (never updates, because it's LG in Canada and so has zero support) and the Telus app isn't compatible. The incompatibility has to do with screen resolution. This can be worked around with some apps, but not all. A lot of apps don't work on this tablet no matter what; Amazon, for instance. It's a fabulous tablet for work -- word and accounting apps work great -- but not for play.