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Pre-authorized payment discount not active ?
Hi there, I've been using Telus for a little bit more than 3 years now with 2 phone plans and 1 home service. Today, I learned about the pre-authorized payment discount that we can get on phone plans (and potentially on the home internet service too ?) and realized that I've never got it. I am paying my bills with the pre-authorized payment from a checking account (not from a credit card), and from the research that I did, it looks like my plan should benefit from that discount. Does anybody know if the EPP Unlimited 25GB 5G is really eligible for that discount ? Is the PureFibre Internet 1.5G plan also eligible for that ? Thanks in advance, JC
Missing 2GB Monthly Bonus Data After Renewal
Hello, My $100 annual prepaid plan was automatically renewed on May 23, 2026. When I originally activated this plan, it included a promotional bonus of 2GB of data per month. However, after the renewal, I do not see the 2GB bonus data in my account.Could you please check whether the 2GB monthly bonus data should continue after renewal, and if so, whether it can be restored to my account? Thank you for your assistance.
