Companies will say call centers overseas are cheaper to operate. Also, Canadians don't want that kind of work, you must have a tough skin to deal with customers, and we don't breed such skins here. My son was an information operator for a year, and he worked for Shaw support, not nice jobs. Examples: a man called for the number to a video store; the man was sitting across the street from the store and he couldn't read the number on the window, he wanted to call to see if they had the movie he wanted before he walked across. For Shaw, he lost count of how many people called screaming about a box not working when they hadn't even turned it on. Stupid and rude--that's why you're waiting.
