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Technician Scam

Had a technician visit 2 weeks ago for home services and he sold me on a great sounding mobility plan, when i switched from Bell EPP.I asked explicitly if I could use my Apple Watch with this contract and if this counts towards a discount for my home...

YEGBen by • Just Moved In
  • 132 Views
  • 2 replies
  • 0 kudos

Billed for 2 talk and text plans on mobile

Telus is billing me 2 plans on the same mobile:- talk and txt 35And- talk and text 45I can’t get into contact with a real person at Telus. Called a Telus store and they said not able to help. How to I get this issue resolved and get my money back for...

PasMa by • Just Moved In
  • 87 Views
  • 1 replies
  • 0 kudos

Scammed by real Telus agent

Just recently, I signed up with Telus. Mind you, I got this promotion at a REAL Telus store in the mall where I'm from. The agent said they would give me a discount of $30/line for 3 lines so $90 before taxes. It's been about a month now and my bill ...

amel7282 by • Neighbour
  • 287 Views
  • 8 replies
  • 0 kudos

Online upgrade issue?

I bought a phone upgrade and I’ve only got a few weeks left to return my old phone before being billed like $450 for the “not” bringing it back fee… never got any confirmation. This is my second time trying to order the upgrade. Everything goes throu...

TheCake by • Friendly Neighbour
  • 196 Views
  • 5 replies
  • 0 kudos

Telus no longer Blacklists Stole Phone IMEI numbers

So kids phone got stolen today at knifepoint and multiple attempts to contact Telus to report the phone as stolen has resulted in nothing but them tying to sell me an Avanti service for $8 to protect the account. This is completely unacceptable at th...

Willpoz by • Neighbour
  • 375 Views
  • 7 replies
  • 0 kudos

Mobility Online Order

Hello, I placed an online order for a new phone and a change to my current plan. I completed the transaction and got the webpage that says that I successfully completed the order and that I will receive a confirmation email shortly.I never received t...

Joey_79 by • Neighbour
  • 366 Views
  • 4 replies
  • 0 kudos

Tried of slow data connection

This service is so annoying, I’m ready to go back to Roger’s. I’ve called multiple times about how slow the connection is. Can make calls and send txt no problem. But then Google or Spotify won’t even load. Multiple speed tests 1-5mbps. Unbelievable ...

BigEasy by • Neighbour
  • 360 Views
  • 9 replies
  • 0 kudos

Resolved! Data Block was $0 now it's $5/month ?

Hello, I have a basic talk and text legacy plan (no data) that I obtained through an Employee Purchase Plan through my employee association. I signed up in December of 2011, for a 3 year contract that included a device. The contract has long since ex...

Matt1 by • Organizer
  • 242 Views
  • 3 replies
  • 0 kudos

Why can't Telus ever get a bill correct?

Just spent an hour on the phone with overseas and had to call back because what we talked about of course wasn't done correctly, Why does this happen so often? Is it lack of training? Wondering if others have the same issues. Would love to talk to a ...

IsaacW by • Just Moved In
  • 151 Views
  • 1 replies
  • 1 kudos
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