Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Resolved! Terrible service

Why do I pay this company $80 a month for a fraction of my mere 1GB?Ridiculous service. I have 3 bars in my own room too.Is this common among other phone companies? I never experienced this with Rogers.I've been with Telus for a little over a year an...

Nrezvany by Just Moved In
  • 5765 Views
  • 6 replies
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Resolved! Speed less than stellar

Just got a shiny new Galaxy Note 3 a few days ago (Galaxy S2x died) and I'm finding the speed less than desirable. I'm located in downtown Toronto, behind Maple Leaf Gardens (Yonge & College area). The speeds I was getting at home on the S2x were ave...

delerium by Friendly Neighbour
  • 8821 Views
  • 11 replies
  • 0 kudos

Interac Top Up took my money but didn't top up my account

I just tried to add $10 to my prepaid account through the Interac top up, it took the money from my bank account, but it didn't add anything to my account, is there a bit of a delay or something? EDIT: I should add instead of a confirmation page, I j...

TDiniz by Just Moved In
  • 2413 Views
  • 1 replies
  • 0 kudos

Resolved! Package 15

What does the package 15 add-on include?

DMG22 by Just Moved In
  • 3688 Views
  • 2 replies
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Resolved! Ottawa LTE Network

My experience in Ottawa is large areas where the LTE signal is only 1 bar resulting in my phone having to use 3G. This has been going on since the LTE network was created in Ottawa. Culprit zones are the north side of the Glebe between Bronson and Ba...

rj27 by Just Moved In
  • 6757 Views
  • 6 replies
  • 0 kudos

Resolved! Spoofing my cell number X(

Someone is spoofing my number for some kind of nefarious purpose. I called telus to complain and they assured me it was UNPOSSIBLE!!!11... Yet a google search brings up news articles stating it is easy to spoof a number, and scammers often do this. s...

Resolved! NFC Sim card

Just purchased a Samsung S4 through Telus online store and was charged $15 for a NFC Sim card. Is this required? Can't I just use the Sim card from my previous Telus mobile?

bdk by Just Moved In
  • 3086 Views
  • 1 replies
  • 0 kudos