Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Latest topics

Sticking with an old plan

Hi. I'm finishing up a 3 year contract which is still a really good deal. If I buy an unlocked phone at full price (an iPhone from the Apple Store to be specific) can I just put in my current Telus SIM card and stay on my current plan indefinitely? T...

Broke tv

Free tv broke before contract ended

Mabel by Just Moved In
  • 1 replies
  • 0 kudos

2nd account

Can a person hook up a second account but Not linked to my first account.. billing, online viewing, separate from the first account

Carrie by Just Moved In
  • 3 replies
  • 0 kudos

Telus didn't tell me when they changed my insurance coverage.

I have been a mobility customer for 12 years and have optik TV and internet. Telus changed my insurance plan without telling me and as a result when my phone was stolen I was not covered. This is illegal. A Telus representative told me it would be co...

Is Data Roaming included in my roaming plan?

I bought a business roam ready plan US with unlimited calling and texting plus 500 mb of data but whenever I go to turn on data roaming on my phone the phone warns me of additional costs. Is this just a general warning meaning as long as I don't go o...

Re: Making the Most of Neighbourhood Ideas

New Premium plan should include data why the extra $25 for 1 GB in $75 plan that is crazy expensive Telus plans need a whole new update to keep up with today's competitive market.

Eli_Gonzo by Just Moved In
  • 1 replies
  • 1 kudos


Hello im a prepaid user and i just activated my sim yesterday. I cant use my text messaging i cant send any or even call but i can use my data. I dont know whats wrong

Mimi1503 by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Travelling within Canada

Hi, I looked, but didn't see a recent answer for this. My wife and I have a shared plan (300 local daytime minutes & data), are we going to get hit with additional charges if we travel outside our local area, but within Canada (we live in Ottawa and ...

Bwgreen by Just Moved In
  • 3 replies
  • 0 kudos