Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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TELUS Extend login

Hi, I'm a Telus Extend user since about 2 months. I'm always loging out the app when I get network because cause I want to use it only on wi-fi. I am half the time in a zone where there is absolutely no signal. When I get in that zone I usually login...

no signal at home

So moved into a basement suite and have no signal. what is the best way to fix that without spending $300 - $500

philfreez by Just Moved In
  • 2 replies
  • 0 kudos

Unlimited Plan

So T-Mobile is offering Unlimited Everything plan to their customer, which include Unlimited Data in Canada. Yet our Big-Three can't even offer Unlimited do Canadians.... How Sad

shan786 by Neighbour
  • 1 replies
  • 0 kudos

Name Display for Caller ID

I wonder why TELUS does not allow customers to display their name instead of "British Columbia" for their caller ID name?I have searched a bit on Google and all that has been explained was due to "privacy." But if you give someone a choice (to opt in...

Wi-Fi Calling

Greetings, Does Telus support Wi-Fi Calling? Thanks,Shane.

Shane by Leader
  • 4 replies
  • 0 kudos

SMTP server not working on one device

So this morning I check my email, and get an error on sending that my Telus email or password is incorrect when replying from my iPhone. The credentials are unchanged from yesterday when it did, though I have travelled from BC to AB. Using my iPad, t...

NFtoBC by Community Power User
  • 2 replies
  • 0 kudos

Unhappy with fees to block data

I've already officially complained about the decision to charge me to place data blocks on my kids phones but was encouraged by your online support to direct my disatisfaction here. Your customer representative I spoke to on the phone yesterday deser...

Merlotbay by Just Moved In
  • 7 replies
  • 0 kudos

Resolved! Add-Ons

When is the best time to purchase an add-on for a prepaid plan, just before the due date or after?

bajacondo by Friendly Neighbour
  • 1 replies
  • 0 kudos

Resolved! Out Of Town

Is it possible to remove add-ons such as extra minutes from Prepaid Plans for the six months I am out of the country and just pay the basic prepaid plan.

bajacondo by Friendly Neighbour
  • 4 replies
  • 0 kudos