Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Resolved! Unused data

Hey! If I'm on a SharePlus plan and I have 1G of shareable data ($25), but my family and I only use 500MB in a particular month, will we still be charged $25, or will we only be charged for what we used ($20)? Thanks!

Resolved! Voice mail password

I have forgotten my voice mail password.  How can I retrieve or reset?

Kat by Just Moved In
  • 7216 Views
  • 7 replies
  • 1 kudos

Resolved! Terrible Phone Reception

I recently moved to the west end of Edmonton in the neighbourhood of Secord. Outside of my back window about two blocks away I can see a cell phone tower, but my phone reception is terrible. I have not had 1 phone call happen yet without the 'hello a...

Resolved! Travelling to the uS

I will be travelling to the US for a few days next week. I purchased the US Combo pack 25-30. I've used it in the past and it's been perfect for what I need. What I can't remember is when I cross the border, do I turn my cellular data off and my data...

service disabled

I am having trouble with my LG phone losing service and it is killing my battery. The last few days for a good portion of the day I have no bars and it says service disabled, then a few minutes later service is back. This happens all day no matter wh...

sue by Just Moved In
  • 2690 Views
  • 2 replies
  • 0 kudos

Discounted International Long Distance - #100

Telehop has partnered with TELUS mobility to offer a convenient and affordable solution to calling long distance on your TELUS prepaid or postpaid cell phone. Any TELUS mobility customer can simply dial #100 on their mobile phone and receive discount...

davidp by Organizer
  • 2880 Views
  • 3 replies
  • 0 kudos

consumer friendly

To whom this may concern I switched over from Bell approximately 1 year ago . I chose Telus because of your media commercials. I purchased a prepaid program , i was not sure if i would stay with Telus . I encountered difficulties at first due to misi...

mccarthy by Just Moved In
  • 3228 Views
  • 4 replies
  • 1 kudos

Resolved! Canadian Pay Per Use long distance Rate

WHY is it so difficult to find the rate I would pay for long distance! Yes telus, I know I can add-on 100 minutes for $10 but what am I paying if I don't do that!?

pokerino by Just Moved In
  • 5359 Views
  • 1 replies
  • 0 kudos