Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Loyalty Dept

Does anyone know the email address for the loyalty Department for Tells Mobility?

Resolved! Account and Automatic Top Ups

I keep being charged for account top up and and automatic top up. I don't want account top up, just the automatic using my credit card. I don't actually use account top up i.e. I don't enter my credit card monthly for account top up and can't seem to...

bajacondo by Friendly Neighbour
  • 5 replies
  • 0 kudos

#telus wireless offload

Why does TELUS' wifi offload (#telus) suck so bad? Honestly, every time that my phone is pushed to #telus wifi the internet absolutely disappears. Do your mobile network engineers actually understand how to route internet traffic or is TELUS' idea of...

SMS International Unlimited question.

I am texting someone in the US about everyday.So of course I chose the option to have SMS International Unlimited for 10$/ a month.However, even with it enabled, I am still being charged about 100$ as ''Additional usage charges - Text messages from C...

s74ndry74 by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! Can i stop my phone service for my vacation?

Hello. I'm going to go back to my country for treatment, I think i'm going to stay in korea for more than 6months. Can i stop my phone service?? I don't want to pay when i'm not in the Canada.

Junghyun by Just Moved In
  • 1 replies
  • 0 kudos

Cellphone network

Hi my cell phone network is not working. I have a circle with a line through it. What do I do?

Eddy25 by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! gobi 2000 card set up?

I have a Itronix laptop with a gobi 2000 wwan card in it and I am looking to get it on my telus account. Just looking for help with how I go about connecting to the telus network as if it was a rocket stick or wireless modem?

WiFi Calling Problems

My iPhone 7 will not connect to Telus WiFi calling. Telus support couldn't figure it out so I did my own reading.I found, from a post here on these forums, that if you add as a secondary DNS server in wifi settings, voila! All of a sudden my ...