Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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I was charged a unreasonable international message fee

I get my new SIM card and activate it yesterday. But just miniutes after the activation I was charge $0.40 for an International message. I am sure no message was sent in or received. Does some one know what is wrong with it?

Azteker by Friendly Neighbour
  • 8 replies
  • 0 kudos

Resolved! Weak cell phone signal

I live in the finch and weston area and for the past few days i am having weak cell phone signals. is there a technical problem in the area?

wrag by Just Moved In
  • 6 replies
  • 0 kudos

Telus honouring sales pitches

When I purchased my phone and became a Telus customer 1.5 years ago, i was ASSURED! that my two year contract contained 2 year guarantee, and was encouraged to know that even if my otter-box failed within that 2 year period, there would be no questio...

Issues with Customer Service

Hello,I was hoping to reach someone regarding the customer service I've received this past while. This past year my last contract came up for renewal. I called Telus to learn of some of my options for upgrading my device. I spoke with a woman who was...

Resolved! Removing data

How do i remove data ? Completely ? For some reason telus had 500mb and 1gb on my account and i use wifi and i need to save money till i can afford data

Resolved! Timing of Roaming Packages

Hello, For the U.S. Roaming Packages, I know they expire exactly 30 days from the time of purchase. Is it possible to find somewhere what the exact time of purchase was? Twice now, I've used data a couple of hours (still within the day) past the expi...

ttrofin by Just Moved In
  • 2 replies
  • 0 kudos


I was wondering the chances of getting approved for a cell phone ... I have a car loan and a credit card for the last 6 months ... Have never been late on a payment yet ... I have been recently denied from 3 different credit card companies ... I defi...

Mcs1974 by Just Moved In
  • 1 replies
  • 0 kudos