Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Latest topics

VoLTE beyond Western Canada

Good afternoon - I was wondering if Telus has an ETA on enabling VoLTE beyond Western Canada (ie. Quebec/Ontario)? Thank you.

xz by Neighbour
  • 6 replies
  • 1 kudos

Two seven dollar mobility charges

So I need telus to remove two seven dollar charges to my account. I was in the USA and came home to find these charges for one minute each. I figured out what happened and I think it's pretty sneaky of telus. I called my phone from my moms house phon...

Meshele by Just Moved In
  • 9 replies
  • 0 kudos

Resolved! Data Charges even though cellular data turned off.

Hoping someone can help. I set up a new Moto G3 on December 27th. I'm on the basic prepaid Talk and Messaging 10 plan. I don't want data on my phone and have turned cellular data off on the phone, (any updates to software ect. i do via my home wifi) ...

GForbes by Friendly Neighbour
  • 10 replies
  • 1 kudos

Resolved! WiFi Calling caused long distance charges

Hello there everyone. After I received the email from Telus, saying that the CRTC new requirements forced Telus to cancel Extend support, I found out that they now support WiFi Calling. I was really excited because Telus doesn't have full coverage of...

No service and dropped calls

***********TELUS**********We entered into a contract in November and had issues right away with Telus, no service/dropped calls/etc.....I drove into the Telus store here in Charlottetown approximately 10 days after entering into the shared data plan ...

How do you deal with Telus?

So a few weeks ago I decided to become a Telus customer (big mistake apparently). I ordered a phone online and was expecting a painless experience. So a few days later, the online order status says they need more information from me, and there is a p...

mike83838 by Just Moved In
  • 12 replies
  • 3 kudos

Phone unlocking

HelloActually i am planning to travel back home and i want to unlock my phone but its not been 90 days yet. So can you guys help me out , i have been with you guys from last 2 years and again extended your services as guys are reliable. Please help m...

Dildeep by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Data blocking

I requested to have 3 of 5 devices with data block enabled when setting up services on those numbers. They are for our kids and so I requested data block so they wouldn't use all the data. This did not happen because now I see we are almost at our li...

Tpaventi by Just Moved In
  • 6 replies
  • 1 kudos

Will I be charged for incoming calls....

I live in Lethbridge but will be in Powell River BC for eight days. A friend of mine (also from Lethbridge) will be in Hawaii at the same time and we would like call each other. We both have unlimited Canada wide calling plans so my question is: will...

hdub1819 by Just Moved In
  • 2 replies
  • 0 kudos