Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Resolved! Control on my daughters iPhone 6

is their a way to temporarily deactivate her data and phone remotely through my account? She has the device, but she is 14 and doing stuff I am not ok with. I need to send a clear message.

Neall by Just Moved In
  • 2 replies
  • 0 kudos

Not receiving text messages from 1 contact

For the last few months, I havent been receiving text messages from one of my contacts. Sometimes I will receive 1 and then none will come through after that. I dont have this issue with any of my other contacts. We both have Samsung Galaxy phones wi...

Akemp by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! Can I keep my TELUS plan and buy a new iPhone?

I currently have an iPhone5 from TELUS that I got in 2012 and a data plan of 6gb with 250 minutes of local calling and unlimited Canada text. I don't need more calling but I want to keep the inexpensive plan and the 6gb of data. It is only $50 monthl...

Device Care

I have questions about the service. I had lost my phone two weeks ago, but a friend retrieved it recently and sent it to me. I've been using an cheap, older device I owned, though I had to buy a new SIM.Now it's in pretty bad shape. It's snapped, scr...

Xiro by Just Moved In
  • 5 replies
  • 0 kudos

Resolved! Telus Compatible?

hi all,looking at purchasing from the US > Un-locked Sony Xperia XA F3113; description say's >GSM / 4G LTE CapableNorth American Variantwould this device be able to operate on the Telus network? Thank you.

nj-cal by Just Moved In
  • 4 replies
  • 0 kudos

Software update for unlocked phones

So I brought my own unlocked Samsung S6 (previously with Fido) to Telus. Wondering how/when I will get the Marshmallow OS update? Looks like Telus has already rolled it out for this phone. Will I get it when Fido rolls it out or will I not get it at ...

Sony16 by Neighbour
  • 3 replies
  • 0 kudos