Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Resolved! Volte availability

I have a Samsung S7 and my phone says I can access volte but I can't figure out how to do it any ideas?

Rwagar by Just Moved In
  • 1 replies
  • 0 kudos

courtesy phone

Someone walked into my office and stolen my belongings and my brand new S8. I called Telus immediately once I found out what had happened. Although my phone was just less than a month old. Telus refused to do anything as replacement. All they suggest...

katm by Neighbour
  • 9 replies
  • 0 kudos

Resolved! Emails disappearing

emails I've received on my phone disappear when I download them on my computer. I've tried deleting and reinstalling my email account from my phone, didn't work. I also have my phone settings set to keep all emails until I delete them. Doesn't seem t...

J- by Neighbour
  • 9 replies
  • 0 kudos

Resolved! Trouble sending pictures prepaid phone

All of a sudden I am unable to send picture messages. I have a current messaging feature and money in my account. When I try to turn on Data it says that it's disconnected because the service is unavailable.

Domgodess by Just Moved In
  • 1 replies
  • 0 kudos

Web orders

I've been a longtime Telus customer and have stayed because of your good customer service but that changed this week. My son (we have 3 phones) preordered a Samsung galaxy 8 through your web store (Order100877488) and was told that they needed my per...

lifesaver by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! Cell Broadcast

Greetings, Does Telus support Cell Broadcast? Thanks,Shane.

Shane by Leader
  • 1 replies
  • 0 kudos


I am completely disgusted with telus monthly top up prices. I have been with telus for many many years however, due to cost of living period I had to keep priorities I absoutly needed until I got back on my feet but due to recent medical issues I nee...

Momof4 by Just Moved In
  • 1 replies
  • 0 kudos

12 23 » Hidden message?

When I look at this commercial.... 12 23 is prominently displayed.... makes me wonder if there is a hidden message.

xl by CPU Alum
  • 1 replies
  • 0 kudos

Resolved! Wifi calling on Xplornet system

I use wifi calling regularly when I'm at home but when I am at work the wifi calling will not activate on my phone. Our internet system at work is Xplornet. How can I correct this issue I'm having?

DTC by Just Moved In
  • 3 replies
  • 0 kudos