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Latest topics

Don't need datta anymore

Hi, I'm currently overseas and want to switch from a datta and voice plan to just having a voice plan to try to save money while travelling. Anyone knows how to proceed ( I can't call customer services since it'll be very expensive for me from here. ...

Ferielbz by Just Moved In
  • 1884 Views
  • 2 replies
  • 0 kudos

Resolved! Phone number for customer service

Hello, I can't find a phone number on the website to contact customer loyalty. I don't want live chat or Twitter. I want to talk to someone directly. No at the stores, they can't help me. Do you see a number anywhere? JLP

JLP by Just Moved In
  • 18268 Views
  • 3 replies
  • 0 kudos

Activate prepaid plan

I have iPhone 5s I'm trying to activate my new sim and plan. When I get to conform my information I can't press the button because the amount selection from the lat page is over top of the button. I can't find any way to close it or move it so I can ...

Pjfitz by Just Moved In
  • 1974 Views
  • 1 replies
  • 0 kudos

Telus Extend EOL

Well it looks like the agency we love to hate has jumped into the fray, and caused the removal of Telus Extend from our use. The CRTC has demanded that e-911 services be available on Telus Extend, so the App and support has been deprecated effective ...

NFtoBC by Community Power User
  • 2164 Views
  • 0 replies
  • 1 kudos

Resolved! Connection to outgoing server smtp.telus.net failed

I am travelling in Mexico and get the above message when trying to send mail from my telus.net account. Mail doesn't get sent. Using my iCloud.com address works fine. What can I do? I tried using the iCloud outgoing server as a secondary server to ba...

unlock iphone

I am a telus customer. Paid $35.00 to unlock old iPhone to use while travelling. Now in Germany and phone is still telus locked. Tried thru third party to have telus send me an email with unlock code. It has been a week and nothing. What do I do next...

CAMB by Just Moved In
  • 3043 Views
  • 2 replies
  • 0 kudos

VoLTE update?

Any updates on VoLTE service in western Canada? Below link only shows two compatible phones not even latest devices? http://www.telus.com/en/bc/support/article/about-volte