Mobility Services
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Latest topics

Change of ownership

Can someone please direct me to where policy is viewable to the customer stating that you can’t change ownership in the first 90 days of a new account? A little context, I was approved for two devices so I put my line and my daughters line on my mobi...

Amyanda by Just Moved In
  • 2 replies
  • 0 kudos

Why did telus eliminate nearly all of its combo roaming passes?

I think I know why—to force people to ante up $12 as soon as they receive a text or look at Google Maps if they’re not on WiFi. Or pay $160 for 30 days of continuous use. I wanted to get the $50 Europe roaming combo pass, only to find that it no long...

Tsp by Just Moved In
  • 3 replies
  • 2 kudos

Stop Price Hike for $60 10/GB Rate Plan

With TELUS’ new TOS there nothing that stops them from increasing your rate plan costs on a BYOD.They could implement a price increase every month! When you switch your ratebplan from one of the grandfathered ones to one of these new ones they do not...

Ahmadjr by Organizer
  • 8 replies
  • 2 kudos

Resolved! Internet TOP UPS

Just curious to know why internet data top ups unused GBs aren’t forwarded to your next billing period? Sometimes I’m unaware how much data I’ll be using in a month. Example > I used up my data included in my plan so I bought 2gbs for $30 BUT ONLY US...

$60/ 10GB Plane Price Increase

Please tell me it’s not increasing and by $10?!?!?That’s freaking greedy! I thought Rogers was bad when they increased it by $5 but you guys will take the crown if that is the case.Can someone confirm please.

Ahmadjr by Organizer
  • 3 replies
  • 1 kudos

Home phone 2 go throwing error as_5

hi, I am on pure fibre, using my google pixel 3 , trying to use this app, but after all the registration steps are done system throws this error'error as_5' I tried contacting customer service, many times in last couple of months but no help , contac...

Wasabi by Friendly Neighbour
  • 2 replies
  • 0 kudos

The State of RCS

Hello,Anyone knows when will RCS be launched at Telus? It's been almost over a year that TELUS pledged to implement it, and the timeframe was supposed to be « sometime in 2018 ». It is now 2019. Rogers already have it ready for consumers. Thank you.

mikaturta by Just Moved In
  • 0 replies
  • 1 kudos

Resolved! Wifi calling on Pixel 3XL won't turn on

I did it successfully on a previous P3XL on the same wireless account, and have the same struggles with my current P3XL, but this time I can't recall what steps exactly enables it on the phone. When I turn the switch on for wifi calling, it brings me...

Deusfaux by Neighbour
  • 12 replies
  • 0 kudos


Is 5g a thing Telus is currently working on implementing? I'm looking forward to having faster connection speeds in the next... Isn't it like 3 to 5 years? Somewhere in that range.

Friendliest neighbours