Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Long Distance

Probably a dumb question, but how do I know what's considered long distance? I have a 647 number...

How do I activate a sim as a non canadian resident

Hi bought a sim card and prepaid voucher today but when I tried to activate the sim it only asks me for a Canadian address which I don't have as i'm not Canadian.Be gratefil if someone could tell me how to register it

Stu1 by Just Moved In
  • 5 replies
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Resolved! How should I deal with Telus?

So i've had quite a confusing experience. I pre ordered the Iphone 8 and charged it to my card. The order said it was approved and remained that way for about a week. A week later I see the money has been put back into my bank account. Having no expl...

Kairo by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Unlock from abroad

Hi,I bought an iPhone 5s locked to Telus a couple weeks ago from a guy in Manitoba where I stayed for some time. He had it for much longer than those 90 days, so it should be eligible for unlocking.Can I do that from abroad, though? I am in Europe no...

Blackyyy by Just Moved In
  • 1 replies
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Telus Web store hassle

I am starting to get really annoyed at trying to get a simple question answered . What the status of my phone order is. It is to a point I know longer want the **bleep** phone and want it canceled. The number that was given to me I have been trying t...

Tmh177 by Friendly Neighbour
  • 3 replies
  • 0 kudos

Resolved! Pay as you go

My sum was registered. It had been a few months sense I topped up. I can't figure out how to re register my son or whatever so I can top up. Help?

JBLEE by Just Moved In
  • 1 replies
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Resolved! Device Balance and Bill Adjustment

I have 4 months left on my contract. Is it true that if I keep my current phone, even after my device balance is $0, I still have to pay my full monthly bill as if I were still making payments to a device? Or will my bill be adjusted and lowered beca...