Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Wifi calling for Samsung s10

Hi there just wondering if anyone else is having issues activating wifi calling on their Samsung s10? I've tried for 3 days and still can't get it to work. It goes through the whole setup process and after it says registering it still won't turn on. ...

Shey73 by Organizer
  • 3 replies
  • 0 kudos

Call Block Wireless Home Phone

I recently switched from the regular Home Phone service to the Wireless Home Phone service. Unfortunately there doesn't seem to be the Call Block feature available on Wireless Home Phone as there is on regular Home Phone. Because there isn't a cell p...

jrueger by Ambassador
  • 2 replies
  • 0 kudos

Share plans

What happens if the main subscriber moves to a different account after 2yrs? Will this cancel the 2nd subscriber? Will the 2nd subscriber be changed to a different plan?

Ajudy by Neighbour
  • 1 replies
  • 0 kudos

International usage

When traveling internationally and you are charged only when you use the phone for 24hrs what time zone do I use, home or destination?

Telus and RCS integration

Hello, I have been looking forward to the idea of having SMS upgraded to RCS, it adds a whole list of features to the possible communication,however Telus has been giving vague answers and have come up short on the promise of "Some time in 2018" I wo...

Travelling abroad, cannot connect to websites

We're in Thailand and we can't connect to Telus websites, for example, , ,, etc. (on the other hand given that I am able to access this forum, *some* t...

lp by Neighbour
  • 3 replies
  • 0 kudos

Change of ownership

Can someone please direct me to where policy is viewable to the customer stating that you can’t change ownership in the first 90 days of a new account? A little context, I was approved for two devices so I put my line and my daughters line on my mobi...

Amyanda by Neighbour
  • 2 replies
  • 0 kudos

Why did telus eliminate nearly all of its combo roaming passes?

I think I know why—to force people to ante up $12 as soon as they receive a text or look at Google Maps if they’re not on WiFi. Or pay $160 for 30 days of continuous use. I wanted to get the $50 Europe roaming combo pass, only to find that it no long...

Tsp by Neighbour
  • 3 replies
  • 2 kudos