Resolved! Question
Hello everyone! I had my subscription when I was still living in Fort Mcmurray but I already moved here in Calgary for almost 2 years now. Is there a way to make my existing number a local Calgary number without changing it? TIA.
Latest topics
Has anybody gotten a response or a call back from the webstore team?
I have left emails at telusorders@telus.com and weborders@telus.com and have also left a voice message at 1-866-488-2709 regarding my issue where my credit card was charged but no order number/confirmation at the end of payment (the website gave me a...
Resolved! Pay and talk
My son has a pay and talk phone which was registered through Telus. After many months of inactivity he reset it due to forgetting his password. He wants to use it again but it isn't recognizing the network. I need help to resolve this. SIM card is st...
Telus Web Store
Ordered phone nov 1. Says it will be delivered in 3-5 days. Nov 6th I see order status says need more information. So I email with my info, number, when to call. They don't call, they don't email back. I can't leave a message or talk to anyone. Worst...
All circuits are busy
For over 40 minutes we've had an all circuits are busy message when trying to call Stoney Creek Ontario from Saskatoon. Any explanation why all circuits are busy and when they might be functional?
Call center wait times
The wait time calling in is very poor. People pay an awful lot of money for cell phones and plans in this country and to have an average of 20 plus minutes to get through is just not acceptable by any standards. I have called the center multiple time...
cannot acces my voicemail from mexico
Have a travel pass and cannot access my voicemail or make a call to Canada from my cell
Service
This is the first time I have had this problem. Suddenly my phone will not get service (for texting and calling). It is not my location, as I have been all across my town and nothing. My data is off (made sure of that) and I can't think of anything e...
Resolved! Not receiving SMS from non telus friends
Hello Neighbours, My wife has a Samsung S8+ and she is not getting some SMS messages from non telus phones. I test with my Telus phone and she gets all my messages. I have tried a few things that i could think of but to no avail. Does anyone know of ...
Resolved! Calling doesn't work
Hi, I have a Telus pre-paid, and I recently changed my plan from starter 10 to simple 22 due to insufficient messages. However I have tried calling someone just now, and it says "your balance is insufficient or you don't have a plan, please call #123...
