Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Resolved! Question

Hello everyone! I had my subscription when I was still living in Fort Mcmurray but I already moved here in Calgary for almost 2 years now. Is there a way to make my existing number a local Calgary number without changing it? TIA.

RedRanger by Just Moved In
  • 3 replies
  • 0 kudos

Resolved! Pay and talk

My son has a pay and talk phone which was registered through Telus. After many months of inactivity he reset it due to forgetting his password. He wants to use it again but it isn't recognizing the network. I need help to resolve this. SIM card is st...

Foxy by Just Moved In
  • 3 replies
  • 0 kudos

Telus Web Store

Ordered phone nov 1. Says it will be delivered in 3-5 days. Nov 6th I see order status says need more information. So I email with my info, number, when to call. They don't call, they don't email back. I can't leave a message or talk to anyone. Worst...

AHT by Friendly Neighbour
  • 1 replies
  • 3 kudos

All circuits are busy

For over 40 minutes we've had an all circuits are busy message when trying to call Stoney Creek Ontario from Saskatoon. Any explanation why all circuits are busy and when they might be functional?

SaskMama by Just Moved In
  • 1 replies
  • 0 kudos

Call center wait times

The wait time calling in is very poor. People pay an awful lot of money for cell phones and plans in this country and to have an average of 20 plus minutes to get through is just not acceptable by any standards. I have called the center multiple time...

KAG by Just Moved In
  • 2 replies
  • 1 kudos


This is the first time I have had this problem. Suddenly my phone will not get service (for texting and calling). It is not my location, as I have been all across my town and nothing. My data is off (made sure of that) and I can't think of anything e...

Reaper by Neighbour
  • 4 replies
  • 0 kudos

Resolved! Not receiving SMS from non telus friends

Hello Neighbours, My wife has a Samsung S8+ and she is not getting some SMS messages from non telus phones. I test with my Telus phone and she gets all my messages. I have tried a few things that i could think of but to no avail. Does anyone know of ...

CoutoJ by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Calling doesn't work

Hi, I have a Telus pre-paid, and I recently changed my plan from starter 10 to simple 22 due to insufficient messages. However I have tried calling someone just now, and it says "your balance is insufficient or you don't have a plan, please call #123...

Avdiy by Just Moved In
  • 2 replies
  • 0 kudos