Customer Service
Hi I am looking for the phone number to call to speak to a representative and wondering if they are available in the weekend. I want to make payment arrangements and tried to on chat, however they told me I have to call.
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Latest topics
Constant Disconnection in my house internet and cellphone
I am going crazy, my both home service and mobile connections constantly disconnecting and it's like I am living somewhere in the middle of nowhere in north pole!I live in north Coquitlam and almost every two-three minutes my mobile stops working and...
Unnotified rate increase
My bill this month increased without any (visible) notification. I just spent some time trying to contact Telus and it was an incredible waste of my time. What is my best line of complaint here?
Telus never closed the account and now sent it to collection agency.
I'm talking on my dad's behalf. When we switched from telus to bell AFTER 2 year commitment we were told that we can't bring phone number over to bell and we were advised to switch numbers. 3 months later my dad gets an email saying he owes 3 months ...
Resolved! Is the Public Mobile Network offer the exact same coverage as Telus?
I know Public Mobile is owned by Telus but is it the exact same coverage as Telus?
Prepaid phone top up
Topped up my phone yesterday and it's still not working. Says it's not activated
Stream plus
Anyone else paying for stream plus but isn’t getting all the services? Or Disney plus isn’t on there yet?
TELUS Now Charging Me for Unanswered Telemarketing Calls - Anyone else?
I've never been charged for misseed or unanswered calls in the past with TELUS or any other carrier. This changed in November when a couple of our family lines started seeing a bunch of 1 minute incoming calls charged on our bill. Looking at the iPho...
Telus has a poor automated telephone service
Telus has a poor automated telephone service, trying to call in and talk to someone is nearly impossible. Why is it so hard to actually be able to talk to a representative??????Update: Afterfinallly getting transferred to real person on hold for 35 m...
Poor Condo service
I live in a condo on the water near the US border and we only receive US providers for cell service inside our condo. The only service we can get from Telus is in the hallway or in the lobby. The Telus’s wifi acts weird and disconnects when the Telus...
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