09-09-2014 10:22 PM
My Telus account is for a BC Lower Mainland address. But here I am in Toronto with my laptop. I can log on to the internet via wifi, and download my email messages. But when I try to respond to an email, or send a new one, it doesn't go and I get a message that the server is not available.
09-10-2014 03:12 PM
This is a very common thing across many ISPs. Odds are you have your outgoing mail server set to "smtp.telus.net" which is only available when you are using a Telus internet connection. Telus doesn't have a way around it other than recommending using Webmail. What I've done is since I've also got a Gmail account that has a secure connection for the mail servers, I just used Gmail's outgoing mail server and have never had an issue since.
Do you know where to find the settings in your email program? If no, what program are you using?
09-10-2014 05:07 PM - edited 09-11-2014 12:10 PM
If you set your outgoing server port to 1025, you will be able to connect from both Telus and other ISPs. I thought this was updated in their knowledge base a couple of years ago.
I know it has sure made a difference for me.
Edit: Here's the link with instructions. Apparently only business customers travel to other locations and need connectivity!
09-11-2014 01:57 AM - edited 09-11-2014 02:04 AM
@macgooch: When you said my TELUS account are you, referring to Mobile or Webmail acct. When you reply or send new mail, doesn't go through & get notified this server isn't available. Others pointed out some possible causes. Usually is your ISP who blocks port-25. The channel used for communicate, between an email client & an email server to prevent Internet connection from sending Spam/msges.
ISPs uses port-25 to transmit data to remote emails servers, therefore if your (ISP-Telus) blocks the port-the msges won't go through. The ISP that block port-25 require their SMTP server to be used instead of remote SMTP server. So you need to change port-25 to 26. This link may help you: https://my.bluehost.com/cgi/help/140 .Good luck "v9"
Note: I've some problems to open links by left-click: But try left-click first. If not open-Right /click link +select open from list.
Was the answer useful give kudos to the Author. Click 2nd *icon in lower-right-corner. thks
09-11-2014 02:18 AM
@v9, Bluehost has their own server setup. It varies from the one Telus uses. I would not recommend using their instructions. Simply changing the port to 26 will break the connection until it's changed back to the correct port. There are an array of ports that different providers use for outgoing email. Port 25 is the more common one for most home internet providers unless SSL is enabled. Then it can be one of many. Telus also blocks INCOMING connections to Port 25 so you can't run your own mail server on a home connection. Doesn't prevent a user from connecting out on that port.
Telus's mail settings for mobile devices to seem to work from home but are still not offering an encrypted connection (which is why I recommended Gmail for SMTP).
Type the outgoing (SMTP) email server name.
Note: TELUS.net accounts use smtp.telus.net
SMTP Port. Typically, this is 25, 587, or 465 with SSL.
Note: For TELUS.net accounts, use port 1025.
If you're setting up a telus.net email account, place a checkmark in the outgoing server requires authentication check box.
Tap sign in.
09-11-2014 01:15 PM
@Nighthawk: Your workaround is based on the Telus-Webmail-default settings. We don't know if this guy it has other, Webmail accounts and use those, when he reply or send new e-mails and fails to be delivered.
If macgooch has, different Webmail-accts my solution might work & he can roll back the change to default settings. The only way to know is if he report, what kind of accts does it has. In conclusion the "Bluehost-website" solutions are useful for anybody, with webmail setup problems. Hope the OP respond soon. Bye "v9"
09-11-2014 06:07 PM
@v9, you're confusing webmail (https://webmail.telus.net/) with actual IMAP / POP3 email where a user is using a mail application like Outlook, Windows Live Mail, Apple Mail, or mobile. Webmail will be accessible anywhere because it's web based. It's the same thing as using Gmail or Yahoo Mail in a browser. Won't get send errors.
Bluehost information is useful specifically for Bluehost users, not everyone as you claim. Port 26 is very rare to see used for email and is not used for ISPs like Telus/Shaw/etc. Offering incompatible information can make his problem worse. It is very unlikely someone with a non-Telus email account will be asking about send errors. Since most hosting companies offer SMTP that is usable anywhere, the end user will typically not get an error when trying to send.
For Telus.net specific email the following links are what you should be recommending.
If you just need the correct server settings, they are as follows:
Incoming server settings:
Incoming server name: imap.telus.net
Outgoing server settings:
Outgoing server name: smtp.telus.net
Use Authentication: Yes
Use SSL: No
09-12-2014 01:10 AM
Last reply to this thread: @-Nighthawk. Do I'm confuse with (Webmail Vs. Email client) hope not: Both use internet to read+send mail. In web-mail, you read-send email through a browser: Examples. [Yahoo! -Gmail -Hotmail -The webmail. Service.Provider(Telus-webmail)]
Email client: To use your installed E-mail client, you'll need to click a desktop icon or find it in a program list: Examples [Outlook 2010 -Thunderbird]. Now to determine which answer, solved the issue. Only the member can confirmed if he tried, some of the advises provided.
If he has only the Telus-webmail acct, he should follow your solution. But how about if he has [Outlook 2010 or thunderbird] beside Telus-webmail. This could cause, some incompatibility. @macgooch-get in touch soon. CU "v9"