Why am I getting Amber Alerts?

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Ermz
Resident

I thought the Emergency Broadcast thingy is only supposed to be for life and death situations that might be directly impacting me? So why am I receiving Amber Alerts through it? I've gotten two in the last half hour, and they're for nowhere near where I am now. It's really aggravating that we can't opt out of these.

Community Power User
Community Power User

An amber alert is considered a “civil” emergency. It can be a localized or province wide alert, where the child went missing. I don’t think if it was a child or loved one you knew you’d find it annoying.

You can find more information here and here.

mhinc
Ambassador

I would really like to know why Telus is deleting legitimate posts regarding this new system?

Apparently, this is a sore spot?  It's pretty sad that when a valid point is brought up.  Telus covers it up and sweeps it under the rug.

VERY disconcerting at the least.

It's bad enough you support Bell and their dangerous website-blocking plans, but now you are treating your forum like a dictatorship.  

There was no foul language, obscenities, or offensive comments made in the posts that were deleted. Hence there was no reason to delete them.  

Some very valid points were made.  Including the issues, this system can and will cause.

How about instead of deleting posts you reply to them, that's how a forum works.  People raise concerns, bring up valid issues, and they expect the forum moderators to reply to said concerns.  

Going forward, I will be taking screenshots of every post made here.

Deleting the posts was wrong, it really shows what kind of company Telus is, children delete posts on Facebook.  Multi-Million Dollar companies should not fall into that same category...Grow up! 

 

ThirstyTurtle
Friendly Neighbour

I'm an Airline Pilot who was working a night shift on Monday when the Amber Alert in Ontario woke me up about half way through my legally mandated sleep. Even though I had my phone on Do Not Disturb, with only my Alarm Clock set to override that setting, I got the full on siren sound which woke me up. Needless to say, I wasn't at my peak performance at work that night. Did Telus and the other 2 telecoms take situations like this into account when they came up with this idea? Why do we not have the right to control the volume on Amber Alerts? This could be very dangerous for people in my occupation or others like surgeons, bus drivers, engineers who depend on having a proper sleep to function on the job at 100%. That's not taking into account all the drivers who would be distracted by the alert. It's one thing to be awoken by an alert for an imminent threat to life such as a Tornado, but over the top for an amber alert in which a child's non-custodial parent decides to keep their child for longer than the lawyers agreed to. Amber Alerts should not override the user's volume settings, period! What help can I offer anyway if I am fast asleep in bed? If the alert was silent, I could read it when I woke up. I'm not going to be of any assistance in my bedroom. Also, I was over 1000 km away from the child's last location. Major fixing of this system is needed.

ThirstyTurtle
Friendly Neighbour

@WestCoasterBC wrote:

An amber alert is considered a “civil” emergency. It can be a localized or province wide alert, where the child went missing. I don’t think if it was a child or loved one you knew you’d find it annoying.

You can find more information here and here.

Would you find it annoying if I was your pilot on your next flight and made a critical mistake because I didn't get a proper sleep after being awoken by a blaring loud amber alert? How about your heart surgeon, who with only 4 hours of rest before opening you up didn't have oh such a steady hand? Would that be annoying to you?

mhinc
Ambassador

@ThirstyTurtle

I had a similar post to yours, that was deleted.  Obviously your mandated sleep due to your profession trumps me, but still, similar.  I work midnights.  I was awoken 3 times during the amber alert.  Once in English, 30 minutes later in French and then later on in the day when it was cancelled.

Geolocation put my 16 hours away from Thunderbay, yet I was still alerted.

 

Just take note your post will most likely be deleted, as my post as well as the others below me had very valid points.  @Nighthawk even posted an address you can go to voice your concerns to Alert Ready, which was also deleted.  See the link below, and I hope you get it before they delete it once again.

 

https://www.alertready.ca/#contact

 

As I said before.  This system and the way it's set up currently is going to do more harm than good.  What is going to happen when people at work in a meeting, teachers in calls teaching, movie theatres, plays, funerals! What is going to happen when this siren goes off while an elderly person that never uses their phone for anything but an emergency or to send the odd emoticon to their grandkids is driving, and it distracts them and they crash, with possible injury or death not only to them but others on the roads.

 

Amber Alerts are indeed important.  But NOT when we are sleeping and 16 hours away, or 1000KM like @ThirstyTurtle

I have no recourse to assisting in an Amber Alert while I am sleeping, so I deserve the right to my sleep and privacy with my device being on silent.

 

Again I have taken screenshots of these new posts, and I will be turning them over to the CRTC and raising a VERY large concern as well as posting them elsewhere, where Telus is not able to delete them.  I strongly suggest you, Telus, respond with what plans you have to deal with said complaints, rather than thinking these concerns will just go away when you delete them.  You have a responsibility to your paying customers to acknowledge these valid concerns!

 

 

mhinc
Ambassador

@ThirstyTurtle wrote:

@WestCoasterBC wrote:

An amber alert is considered a “civil” emergency. It can be a localized or province wide alert, where the child went missing. I don’t think if it was a child or loved one you knew you’d find it annoying.

You can find more information here and here.

Would you find it annoying if I was your pilot on your next flight and made a critical mistake because I didn't get a proper sleep after being awoken by a blaring loud amber alert? How about your heart surgeon, who with only 4 hours of rest before opening you up didn't have oh such a steady hand? Would that be annoying to you?


 

@ThirstyTurtle Well said!  Couldn't have said it better myself!

 

ThirstyTurtle
Friendly Neighbour

I too will be taking screen shots of these posts and filing a complaint with the CRTC should Telus decide to delete them. These are legitimate concerns, that I believe can cause more harm than the good they were intended to be issued for in the first place. Some people have suggested I turn off my phone if I don't want to be disturbed, but then I run the risk of missing the alarm clock, oversleeping and being late for work. Or worse yet, missing a even more critical emergency alert such as a tornado. An amber alert is not going to get people to get up from bed, hitting the streets, and attempting a literal needle in the haystack search for a child. Let's be realistic here. By all means, when I wake up and see an amber alert on my phone, I will keep the description in mind and contact the authorities should the 0.0001% chance that our paths crossing actually occurs.

 

In this particular Amber Alert, I was in Toronto, and the child went missing in Thunder Bay. Did you know that Thunder Bay is actually closer to Regina SK than it is to Toronto? Yet people in Regina, Winnipeg and all places west of the ON border were not blasted with this alert. 

devicemodder
Resident
I got it the other day as well. I was driving at the time, picking some stuff up for my boss. I almost had a car accident because of the siren on my phone going off. Like many others in this thread, I live nowhere near the area of the amber alert so I am unable to do anything. Really annoying and I am thinking of lodging a complaint with the CRTC.
Community Power User
Community Power User

@mhinc

  I recall, this thread, was there another?

NFtoBC
If you find a post useful, please give the author a "Like"
devicemodder
Resident
Turns out that the reason these cannot be disabled has to do with the fact that they are using what would be called in the states, Presidential alerts. This is a clear abuse of presidential alerts. It would be like Trudeau using it to say that election season is coming up. Should only be used for actual national emergencies like if WW3 were declared or for natural disasters or other serious alerts.
Community Power User
Community Power User

@ThirstyTurtle wrote:

Did Telus and the other 2 telecoms take situations like this into account when they came up with this idea? Why do we not have the right to control the volume on Amber Alerts? 


The telecoms didn’t come up with the idea, in fact, they resisted it. Place blame at the feet of the correct agency.

 



This could be very dangerous for people in my occupation or others like surgeons, bus drivers, engineers who depend on having a proper sleep to function on the job at 100%. 

Many of the folks in these professions have their sleep interrupted in many ways, including bladder pressure. Alerts are expected to be rare. Historically, there have been fewer than 6 Amber Alerts in Canada per year.

 



Amber Alerts should not override the user's volume settings, period! What help can I offer anyway if I am fast asleep in bed? If the alert was silent, I could read it when I woke up. I'm not going to be of any assistance in my bedroom. Also, I was over 1000 km away from the child's last location. Major fixing of this system is needed.

This particular alert could have been managed better. There should have been a single alert, with both languages, properly zoned for the incident. Rescinding the alert should have been silent, without question. 

 

My guess is that this alert had wider distribution than would normally be the case because of the failure of wide distribution of the initial test. Though an Amber Alert, it was also used to confirm operation of the system, rather than multiple tests being done.

 

Complaints about the system should be sent to the CRTC, as the carriers have no choice but to deliver the program devised by the regulatory agency.

 

NFtoBC
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rc
Ambassador

The answer to why you are getting amber alerts is that the CRTC (Government ) mandate it. The individual mobile phone companies recommended that amber alerts be option all but the the government thought it was important.

 

Direct your complaints to the CRTC or as a lot of people in Ontario did, the OPP.

 

If you don't want to receive alerts turn off LTE

 

http://www.cbc.ca/news/canada/mobile-emergency-alert-system-amber-alert-1.4662609

 

Highlighted
Community Power User
Community Power User

@ThirstyTurtle wrote:

I too will be taking screen shots of these posts and filing a complaint with the CRTC should Telus decide to delete them.  


You can spend time doing that, but since this forum does not fall under the CRTC mandate, I doubt your complaint would go very far.

NFtoBC
If you find a post useful, please give the author a "Like"
ThirstyTurtle
Friendly Neighbour

@rc wrote:

The answer to why you are getting amber alerts is that the CRTC (Government ) mandate it. The individual mobile phone companies recommended that amber alerts be option all but the the government thought it was important.

 

Direct your complaints to the CRTC or as a lot of people in Ontario did, the OPP.

 

If you don't want to receive alerts turn off LTE

 

http://www.cbc.ca/news/canada/mobile-emergency-alert-system-amber-alert-1.4662609

 


No, I will direct my complaint to you, Telus, as you are the one providing me the service and taking my money. It's on you to then turn to the government to let them know that your customers are not happy with their policy. Ultimately, it is Telus who will lose my business if this isn't fixed. I will be perfectly fine subscribing with T-Mobile, Verizon or AT&T (might even save some money with them compared to Telus), where those companies do give it's users to option to opt out of the Amber Alerts.

Community Power User
Community Power User

CRTC has mandated all carriers provide the alert system. Complaining to Telus will do nothing. As they’re governed by the CRTC.

 

It’s on you the consumer(s) to complain to the government body the CRTC period. There was an entire process for public opinion which like most Canadians did nothing to voice their concerns.

Community Power User
Community Power User

@ThirstyTurtle - You might have missed it on the news but Americans got the alerts when in Canada also. The American carriers only give you the option to opt out in the USA. Canada is different and you will still get the notifications. You want to avoid them entirely? Buy an unlocked phone like a OnePlus or shut off LTE entirely and run on 3G. The American carriers also are very strict with international roaming to Canada, and unless you spend a large majority of the time in the USA, they will cut you off.

 

Ultimately, if you want to waste your time and complain to any of the cell carriers in Canada, go ahead. If you want to really make your voice heard, complain where it counts > https://www.alertready.ca/#contact

ThirstyTurtle
Friendly Neighbour

@Nighthawk wrote:

@ThirstyTurtle - You might have missed it on the news but Americans got the alerts when in Canada also. The American carriers only give you the option to opt out in the USA. Canada is different and you will still get the notifications. You want to avoid them entirely? Buy an unlocked phone like a OnePlus. The American carriers also are very strict with international roaming to Canada, and unless you spend a large majority of the time in the USA, they will cut you off.

 

Ultimately, if you want to waste your time and complain to any of the cell carriers in Canada, go ahead. If you want to really make your voice heard, complain where it counts > https://www.alertready.ca/#contact


When I'm at a restaurant, and my steak doesn't taste any good, I do not waste my time and complain to the cattle rancher, I complain to the restaurant owner/manager. This is an issue with my cell phone that bothers me, so I will complain to Telus. Telus is then free to complain to the regulator about the impact this has to their business.

ThirstyTurtle
Friendly Neighbour

@Nighthawk wrote:

@ThirstyTurtle - The American carriers also are very strict with international roaming to Canada, and unless you spend a large majority of the time in the USA, they will cut you off.

 


I am in the United State multiple times each week, as I work for an airline as a pilot. I also live in Fort Erie Ontario, right across the river from Buffalo, where I very easily pick up signals for the US towers. Roaming quotas they have in place will not affect me at all.

Community Power User
Community Power User

Cell service is not even comparable to a restaurant. The CRTC forces the carriers to display the alerts, period. The CRTC controls how this operates. They have not, and still refuse to, listen to complaints the carriers. Tens of thousands of direct complaints by consumers to the CRTC on the other hand will be harder for them to ignore. Choose your battles wisely. If you are a pilot, you must be familiar with the FAA and their regulations, yes? Do you complain to your employer over decisions made by the FAA?

 

Again, even if you have an American cell plan, you WILL still get the alerts when in Canada.