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We were contacted by a telemarketer regarding Mobility and Security. Decided to cancel the security camera the next day. I believe I contacted 7 Telus representatives. Each one told me they could not help me as the issue was Security's if they were Mobility, and then Mobility's if they were Security. Finally contacted one representative and the whole thing was cancelled. To add insult to injury we then requested to complete the two mobility offers and Mobility could not match the telemarketers offer as they are mobility and the telemarketer was Security. Unbelievable!
New Phone Number Suspended
Hello, I bought a brand new cell phone and a new number two days ago as the company I’m currently working for I will be leaving and they will be taking their cell phone and their number when I leave. Within less than 24 hours of getting my new number I changed all of my passwords and sign in codes for various banking and other information and I woke up the following morning and Telus had suspended my entire account and placed my brand new number on hold pending a fraud investigation. I’ve spoken to numerous TELUS representatives in the last 48 hours and I was informed that I had to resubmit proof of identity to a fraud email address from TELUS. I did that and have not heard anything back since and have followed up numerous times. I called a TELUS representative again this morning and all they could tell me was that there’s nothing they can actually do and then I just have to wait. Unfortunately I do not have time to wait and I need my new phone and number to be working. Can you tell us please advise what exactly I need to do further to prove I am who I say I am and when this will be resolved. I really do not want to have to go to a different cell phone provider, but if I don’t see movement on this, you will force me to do so as I need a working phone.
Data charges for "data-less" plan
I have 2 pre paid phones, both setup with Talk & Text for the kids with no data. Everything has been fine for a few years. Recently noticed the phones were getting topped up $10 every day. Checked the Telus Mobility usage logs and saw data charges. $13 for 7 Megabytes, 16 cents for 75 Kilobytes, etc. Checked the phones usage logs and the data consumed was mostly from application push requests. Email refresh, Apple Music data refresh, etc. Kids weren't even aware they had data (neither was I) so never tried to use it...thankfully at those prices. Called Telus and was told that the phones get access to data even though the plan didn't include data. Apparently all phones have access to data regardless of the plan selected? Asked why such little data consumption was so expensive and the rep could not answer that question. Asked why data was suddenly enabled at the end of July and she could not answer that question either. Requested assurance that these phones would be removed from all data access and was told that would cost me $2 per device. I never requested data, suddenly was getting charged for data and need to pay more to have that data disabled even though the plan I am currently on does not provide data. I am hoping Telus did an update to their systems which broke something because if not, this is fraudulent. To her credit, the rep was very friendly and credited me back the data charges, but she had no answers to the important questions. No point continuing to push someone who is in the middle and truly is at a loss for an explanation. So now I had $2 added to each plan. $4 / month extra is nothing, but it's the principle. Has anyone else had this experience with pre paid?
Do I need to turn on data “roaming “ to use the 30 day easy roaming pass?
Telus easy roam I have Europe 30 day easy roam plan…just arrived but the data hasn’t worked in either Germany or Bosnia Do I have to toggle on “data roaming”? I can’t connect to internet I Worry about data roaming charges I received a text messages that if it’s turned on then I will be charged extra
Apple Watch cellular won't activate on EPP plan?
I switched from Rogers and have used the Apple Watch on their network, Freedom's and Bell's with no issues over the last 7 years. Telus tech support reps keep saying my watch must be locked to a carrier and that I need to reset my watch back to factory settings (which makes no sense - the two are unrelated). Searched google and read up on this forum and seen reports of others having issues with Apple Watch cellular plans not activating with EPP plans and that they had to submit tickets with tech support to the agents on the back end to provision the account properly in order to fix. I called in and had an agent submit a ticket and am waiting to hear back. How has Telus still not fixed this documented issue multiple years later? Definitely not a great impression for a new customer.Signal and Bandwidth Issues in Whistler
This appears to be a community-wide issue in Whistler. There have been many conversations and complaints on social media and speaking with friends on Telus/Koodo who are experiencing major disruption of service. Can anyone at Telus provide information as to why I’m getting no signal/SOS throughout Whistler, or at least escalate this to someone who does? I can’t justify paying for this service when I’m not getting any, and on the occasion I get 1-2 bars of “5G” service, the bandwidth speeds are so slow I feel like I’m on dial up in 1999. It’s been bad for a long time, and significantly so in the last few weeks. I understand that population grows significantly around this time of year, and can impact service speeds, but this is ridiculous. Get the technicians out here to resolve this once and for all.
