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Poor Signal Midwestern Ontario
The Telus cellular signal in my area is having some issues. There is a Telus/Bell tower on Maryville Lake Road near Bruce Road 8 in South Bruce Peninsula, Bruce County. When north of the tower, the cell signal is 5G+, decreasing with distance to LTE. South of the tower the signal is 3G, never LTE. This is a change. It has been an LTE signal for several years. This means dropped calls, poor data service and more. I am sure you don't deal with technical issues directly, but please forward this quality concern to the appropriate team.
Dropped calls 5G Samsung phone
I have a Samsung S22 Ultra. Over the past week (Let's say June 1, 2026), my call drops on the 1st ring. If I reboot my phone and make the call then it goes through. Same issue over and over. When someone calls me it rings once and they end up in my voicemail. I called support and they did a network reset on their end and I did the same on the phones settings. I ended up visiting a phone store and they said the problem is with 5G and Samsung and Telus is aware. In the meantime I need to switch to LTE only. This seams to have fixed the dropped calls but I need to know when I can switch back to 5G. When will this be fixed?
loyalty and service
A couple of months ago I was offered 4 google pixel 9A phones. I asked and was told that there was no other charges attached to these phones. I paid $1 piece. I have had a deal like this a few years ago and it worked out great, no added -on charges, to use or not to use the phones. I thought this was the same deal to off load old inventory. I have 7 people, 7 phones on this account. I have dealt with Telus for over 40 years. I don't expect to be scammed. I am now being charged a pay back fee for our phones. it is assumed we are using the phones. The arbitrary fees make no sense. 4 phones 3 different fees. We all have the same phones Google Pixel 8s. I am frustrated and expect more respect for a long term customer. I haven't had any luck calling in so I hope you can address this problem for me. thank you Debbie [Mod Edit: Removed personal info].
Easy Roam Travel Pass
, I currently have the Easy Roam Travel Pass for 14 days, and I’d like to ask if it’s possible to extend it once it expires. If extension isn’t available, can I re-avail or purchase another 14-day Travel Pass right after it ends? Also, are there any requirements or waiting periods before I can activate a new pass again? Thank you so much for your help!
Accessible rate plans
I see that Telus offers $20 off and 20GB bonus data on their plans for people with a disability (https://www.telus.com/en/about/accessibility/accessible-services#Accessiblerateplans). My question is, I have an existing plan and am still paying off a phone for another 6 months, is that available to me? And what proof do I need to supply?Pay Off Bring It Back Balance Early
I want to pay off the existing Bring It Back Balance early so that I can downgrade the current cellular plan to something cheaper and in line with my current usage. There is no help documentation for this scenario online - or at least I can't find it - and there doesn't seem to be any option to do this online in My Telus. Does anyone have advice on how to accomplish this without going into a store or waiting online for Telus "help"? Thanks.
Not getting a subscription confirmation
I subscribed to a mobile plan 5 days ago and got the confirmation email with an Order number (starting with 0000) but never received the customer agreement etc … tried to call many times and got redirected but never at the right place … I mean this is not a good start !!!! PS your AI assistant is completely useless.
