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Phone won't connect to network
Woke up this morning to discover that my phone won't connect to the network - full bars with an exclamation mark. Soft and hard resets haven't work. Pixel 10 has a "reset internet" function on the connections page, tried that. Is my literal next step factory reset before I try and return it? Any help will be greatly appreciated. Thanks in advance.
Promo Addon Renewal
My current Talk & Text 100 plan expires on Apr 3. When I got it with the "BONUS100" code, there were promo addons included: Unlimited talk and text and 2 GB monthly data. The fine print read in part "In order to maintain this promotion, you must renew the original rate plan prior to expiry". but it also included the caveat that "Telus Prepaid has the right to terminate or change this promotion at any given time". So my question is: Has Telus rescinded this promo renewal? If I renew this annual plan before it expires, will those addons also be included?
Unable to change my Mobility to Prepaid from outside Canada
I had to leave the country in late 2025, and I ended up needing to keep my Canadian Phone Number active for personal reasons. I have been trying to contact Telus about having my mobility changed to prepaid so I don’t have to pay such exorbitant prices each month, but they haven’t been responding. The few times I manage to get a customer service person on call, they just keep shifting me across departments for hours on end. Can anyone help me resolve this issue?
Cant add a phone line
I was trying to get a phone line but when I proceed and add it to my cart it keeps saying that the phone Im trying to get is from a different region and tells me to change regions and try again. I switched regions but the problem still persists. Tested it out on other phones and still tells me to change regions.
Loyalty offer not on my order or contract
I had a Loyalty offer, which would expire March 10 2026. I could upgrade my new Samsung S26 Ultra: From 256g to 512g. Free. And, get the, "Galaxy watch 8 on us". Doesn't show on my order, or my contract. I have already done the order, and paid the required taxes. All done through MyTelus app. Selected the 512g. Was fine. The watch would arrive after a few weeks, after getting a contact email/or call. Went to check through my app. The offer is gone, since I already ordered it. Called customer service, talked with a loyalty representative. He didn't see anything. He transferred me, but of course the offices were closed at 9:50am. Now, all I am getting is a 256g S26 Ultra? As a 25 year customer. This is not acceptable. Can anyone help?Bring it back refused due to minor wear and tear
My bring it back was refused due to minor wear and tear. Their actual quote is “screen and/or back glass have light wear and tear, such as surface scratches and/or scuff marks” How does this not meet the “good working condition” standards that they listed? They say it’s done and not reversible and there’s nothing they can do *You are required to return the original Bring-It-Back (BIB) device on your account. Bring-It-Back device returns must meet all of the following device eligibility criteria: The device powers on and can navigate properly to the home screen. The LCD display functions correctly and the screen does not have any dead spots or bruising. The screen is free of cracks and damage. There are no missing parts (hinge, keypad, housing, buttons, battery door etc.). The Activation Lock is turned off (for example, Find My iPhone). The phone has not been reported as lost or stolen
Accidental payment to closed account unresolved despite bank confirmation provided
i accidentally sent 82.32 $ to a closed account, reached out to have assistance on having this wrongful payment corrected and refunded however when calling no one at telus could confirm the payment had been received; agent stated - it happens all the time & they would escalate it - the back end would check to see if there was funds in limbo and it would be refunded within 10 business days if they claimed to have found it and obviously they are stating they didnt because 10 days passed and I still have no refund. My bank can confirm it was sent and received, i provided reference for the confirmation of the transfer sent and have not heard anything since my first call.
Switching line to prepaid
I have an EPP account with Telus with 4 lines attached. One line belongs to my daughter who is currently overseas. In order to keep her phone number (but not pay the monthly plan bill) I wanted to switch her line to a Telus prepaid account. I spoke to 12 agents at Telus. None could assist me. I kept being bounced around from corporate to prepaid, back to corporate. Has anyone done this successfully or is the only option to cancel her phone plan completely?