Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Latest topics

How to get support with bring it back dispute?

I sent my phone in in mint condition. They have lowballed the evaluation saying buttons aren't working and parts are missing which is impossible. had I known they would only be giving me $175 for an iPhone 12 Pro Max I would have kept it. I'd like it...

Khew by Just Moved In
  • 23 Views
  • 0 replies
  • 0 kudos

My Telus App for iOS no longer working

The last time I opened the My Telus App on my iPhone I got a message that an update was available. There was no way to circumvent this so I updated on the App store to My Telus version 4.123.1 which appears to be the newest version of the app. I also...

KMac111 by Neighbour
  • 119 Views
  • 1 replies
  • 0 kudos

Koodo Tab Issue

On Feb 7, I ordered an iPhone from Koodo. Tracking stalled in Calgary on the 7th, and by Feb 25, still no delivery. Koodo said to wait 30 days for investigation but added a $1100 Tab to my account, blocking me from switching providers. Despite repeat...

Bring It Back Shipping Label never sent

I recently upgraded my phone 1 month in advance of my 2 year contract ending (which I was fine with as I wanted to get ahead of tariff-inflated pricing).However, all the messaging says that the shipping label to return the old phone would be 1) email...

KarenS89 by Neighbour
  • 114 Views
  • 1 replies
  • 0 kudos

Can't upgrade phone on family plan!

I got my teen a phone a while back on the family plan. Add a line for $45/month. I was promised when I got this line that I'd always be able to upgrade the phone for my teen when his upgrade was due without having to change my plan. Telus app now tha...

Unable to upgrade phone

Anyone else facing an issue where every time you try to upgrade your phone, it leads to a this page is broken link? It seems to be account-related as if I try browsing it without being logged in it works, but there's no email to address to reach out ...

BlackHawk by Friendly Neighbour
  • 392 Views
  • 9 replies
  • 0 kudos

price plan changed

My price plan for 3 lines changed in between the contract term. they removed discounts they offered at renewal & sold me plan & device for 2 year contract term. but now changed price & breached contract . will go to court as i have all emails & conve...

GKP1 by Neighbour
  • 165 Views
  • 2 replies
  • 0 kudos