03-29-2019 11:38 AM
03-29-2019 12:46 PM
Hi @Chelle1, the automated recording you're hearing is broken down into 2 parts.
The first digit '4' is the most important, identifying the type of problem. 4 indicates that the problem is coming from the person you're calling, either not accepting calls or being out of service and calls not being allowed by their provider.
The remainder of the message, 'UC3' is a composite number that is used by our technical support teams when troubleshooting.
After the 4UC3 message plays, the automated recording should proceed with the definition of the problem.
The person you're calling will have to engage their service provider for assistance. 🙂
03-29-2019 11:47 AM
In what instance are you hearing or seeing it?
04-02-2019 01:09 PM
04-02-2019 02:06 PM
What happens if you call from a different phone?
Until you speak to the other person, you will not know if the SMS you send has been received, as SMS does not provide delivery confirmation.
03-29-2019 12:46 PM
Hi @Chelle1, the automated recording you're hearing is broken down into 2 parts.
The first digit '4' is the most important, identifying the type of problem. 4 indicates that the problem is coming from the person you're calling, either not accepting calls or being out of service and calls not being allowed by their provider.
The remainder of the message, 'UC3' is a composite number that is used by our technical support teams when troubleshooting.
After the 4UC3 message plays, the automated recording should proceed with the definition of the problem.
The person you're calling will have to engage their service provider for assistance. 🙂
03-29-2019 05:11 PM
03-29-2019 05:14 PM
It's odd that a text would go through but not a call, but it's possible that they (or their provider) have something blocked regarding the incoming calls.
04-02-2019 12:56 PM
04-02-2019 01:05 PM
For your texts, messages would be sent to their device. If you're both iPhone users it may be going through as iMessage which would not be related to the cellular network as those are simply sent through data/Wi-Fi connections.
The 10- message could be a suspension issue as it indicates that calls are barred or cannot be completed. If you'd like to troubleshoot on the TELUS side, feel free to visit telus.com/contact to reach out to the technical support team.
04-02-2019 01:12 PM
07-19-2020 09:54 PM
07-20-2020 11:47 AM
Your iPhones are likely set up to use iMessage. If the Apple iMessage server is unable to send the message using the iMessage protocol, it will switch, and send it as a SMS text. Since iMessage uses data (either cellular or Wi-Fi) when a data connection is unavailable, it will send as SMS instead, as SMS does not use the data path.
07-20-2020 05:15 PM
07-20-2020 05:16 PM
07-20-2020 05:35 PM - edited 07-20-2020 05:36 PM
Make it simple. Have him directly contact his provider and tell them that he can't receive calls and callers get that message. The other side is - can he make phone calls?
iMessage or Apple Messages will work fine with just a wifi connection only. Have him shut off wifi and see if it still works. If it doesn't, he still needs to directly contact his provider.
07-20-2020 05:48 PM
07-20-2020 05:49 PM
07-20-2020 06:30 PM
Either way have him call technical support. This isn't an issue that can be fixed here.
07-20-2020 08:20 PM
07-20-2020 10:57 PM
Nothing rude at all. 4UC3 is not an issue that can be solved without talking with technical support. That is why I recommended he contact technical support.
If you are curious if he is receiving messages and he isn't responding using iMessage, do you have another means of contacting him to ask? Like email or social media? We have no way to answer if he is receiving them or not as we do not have access to him or his phone. iMessage is separate from Telus as it is an Apple provided service.
07-21-2020 03:13 AM