07-05-2020 01:25 AM
07-05-2020 07:37 AM - edited 07-05-2020 07:40 AM
Hi @Annivery19 ,
It may be possible to speak to an agent through live chat or over the phone and request they downgrade your Voicemail 25 feature to the Voicemail 3 feature instead. This is not a common request, and I have never had the opportunity to try this solution with a customer before. The Voicemail 3 feature is only available on the Voice 35 plan, however they may be able to swap around the add-on without affecting your current plan. That would be the only solution I can think of.
Alternatively, if you provide more context on the reasons for this request, we may be able to find another solution which also suits your needs.
Off the top of my head, I can think of a few reasons you may want to only receive 3 voicemails and block additional...
TELUS Employee & Neighbourhood Volunteer :black_small_square: Found this post helpful? Let others know by clicking [❤️ Like] or [Accepted Solution].
07-05-2020 02:35 AM - edited 07-05-2020 12:53 PM
Available voicemail add-ons: https://www.telus.com/en/mobility/add-ons?linktype=ge-meganav#voicemail. You can have up to 25 messages if you choose the add-on.
07-05-2020 07:37 AM - edited 07-05-2020 07:40 AM
Hi @Annivery19 ,
It may be possible to speak to an agent through live chat or over the phone and request they downgrade your Voicemail 25 feature to the Voicemail 3 feature instead. This is not a common request, and I have never had the opportunity to try this solution with a customer before. The Voicemail 3 feature is only available on the Voice 35 plan, however they may be able to swap around the add-on without affecting your current plan. That would be the only solution I can think of.
Alternatively, if you provide more context on the reasons for this request, we may be able to find another solution which also suits your needs.
Off the top of my head, I can think of a few reasons you may want to only receive 3 voicemails and block additional...
TELUS Employee & Neighbourhood Volunteer :black_small_square: Found this post helpful? Let others know by clicking [❤️ Like] or [Accepted Solution].