Visual voicemail

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Carlo30
Neighbour
Why is my visual voicemail in my iPhone X delayed when trying to listen to the msg on the phone app..take 30 seconds or so to play and volume when listening isn’t very good.
Community Power User
Community Power User

The phone has to download the audio file to the application for you to hear the message. If this hasn't happened before you connect your phone to the network, there can be a delay as the files transfer.

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Carlo30
Neighbour
No there’s a delay regardless of how old the msg is
Community Power User
Community Power User

Interesting. I haven't had VVM on my account for a number of years now, so can't offer direct experience on iPhone X, sorry.

 

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Carlo30
Neighbour
Ok also is it true that Telus doesn’t have name display when receiving incoming calls?? Was told only customers who call that are on Fido or Rogers u can see the name display
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Community Power User
Community Power User

Word is that Name Display is to be rolled out this year sometime. No schedule has been posted to my recollection.

 

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Carlo30
Neighbour
So all you see is there number as well? Also when I call
Someone just my number shows up
Community Power User
Community Power User

Carlo30 wrote:
So all you see is there number as well? Also when I call
Someone just my number shows up

Unless they are in my contact list, yes.

 

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Upcraft
Advisor

Name display is already enabled on inbound calls.  It started rolling out in late May 2017.  Mine started working around mid July should be rolled out everywhere by now or just about.  Most calls from Canada landlines, businesses, and Rogers/fido send the "NA Name Display" field through the phone network signalling system.  No address book entry required.  Actually if you do have a match in your addressbook it will ALWAYS take precedence over what the network sent.

 

Outbound name display is what does not work yet.  So people you call from your Telus mobility line will not get a name, only your number no matter what system they are on.