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Transferring home phone services to mobility services (family package)

lindkirs
Just Moved In

Hello,

 

I am helping my grandmother switch her home phone service to a mobility services package (family package with two cell phones). I have a couple questions:

 

1. Can we add the mobility phones to the existing home services account number or do we need to open up a new mobility account? 

2. Can we transfer her home number to one of the mobility phones?

 

Thank you. I appreciate any feedback regarding this matter. 

1 REPLY 1

BillTelusCust
Rockstar

You should be able to move the landline to a mobile line.  Whether and what you'd have to do to move the other two lines would depend upon device balances.  You should contact customer service for this - at mobility since it would "pull" the landline number.