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I'm reviving this thread after nearly a year since Telus has not made any effort whatsoever towards addressing this.
While I agree that customers should self-manage, it's sad that Telus has to take such a shady approach. The capability to have these 'honest' features is there, but an active decision is being made to not present it as an option. No executive would want to give up millions in revenue from their division, despite the underhanded nature in which it is collected. Customer service is going downhill, I still have a ticket open to which they refuse to provide details (I suppose it would reveal something incriminating on their part). One particular rep in the loyalty department has proven to be a time waster, just stalling week after week collecting more on bills while they pretend to solve basic issues.
Telus was my choice 8+ years ago, and it was good for a few years, but they have fallen behind the times. No network improvements, no service improvements, no feature improvements, decline in service delivery, shady practices in the NOC, and increased billing... always 2 steps behind, and unwilling to improve.
It's too bad really.
I don't know where you are, but I can tell you that Telus have been making lots of improvements from what I can see. Calls are clearer, data is faster, fewer dropped calls, and there are tools on the data manager to use. Better US roaming. Better overseas roaming. Way more countries than Rogers does. I got an awesome promo deal some months ago which is 12 gigs for $65. VoLTE works nicely where I am and is being expanded. My cousins from Europe just came to Canada last summer and drove around the west coast and through the mountains to Alberta, etc, and said they were amazed at how many places here had good mobile coverage.
I don't see anything "shady" about the business at all. I know exactly how much data is being used. I can tell how much is left at any given time. My bill is exactly how much I think it will be every month. I can text anywhere I want. Call as much as I want in Canada and US, and 1000 minutes a month to quite a few other countries, including the mobiles, which was unheard of before.
Yes, there are some things that are on my wish list, and I do think rates should go down, and I am particularly displeased that all of the providers have gone to a $70/gig overage rate, but at the same time, I don't find the vast majority of allegations you've made to be true.
Had I known how 'shady' they were I would never have signed a contract.
When MTS was bought out and I was given an opportunity to flip to Telus it was the stuff they don't tell you that really burned me.
Unlimited data plan that when you hit 15gb they turn down the speed big time. when I complain they say that is what MTS did - MTS never did this. So now I have my speed reduced enough that data is useless before a month is half over.
It took less than a minute of searching to find a post on the forum that MTS used - someone complaining three years ago that their data was toggled by MTS at 15 gigs. So maybe they didn't do this to you, but they did it - you claiming they didn't does not appear to be true. Telus was only taking the terms of their plan and putting them into force.
I don't think this justifies calling them "shady". Telus are not perfect, and there are some things they do which I don't like. But they are not shady.
That's too bad you have so many problems. I am on month to month, on a good plan, and I don't have any issues regarding my mobile service. They are not calling me up to change the plan. I wish the prices were better but they are competitive with other tier 1 providers in Canada.