Mobility

Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.

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discount promised not delivered
why would telus send you an offer and not fulfill it ?for example I was offered a 15.00 dollar discount on my mobility if I signed up with them for internet .now the agents are telling me a bunch of ...
gizmo469
3 hours ago Place Mobility
51Views
0likes
3Comments
Very Frustrating
I’ve been trying to speak to a human at Telus for several days. I haven’t been able to get past their robots. It is extremely frustrating to the point that I am now cancelling my mobility service wit...
Marlene5
3 hours ago Place Mobility
10Views
0likes
0Comments
Unable to Obtain Return Label for Bring-It-Back Device
Hello, I’m posting here in hopes that a moderator can step in and help resolve an issue I’ve been trying to fix through chat support for over 24 hours. I received an email stating that my Bring-It-...
InkcredibleMama
7 hours ago Place Mobility
7Views
0likes
0Comments
Slow Data
How do I email you? I am trying to get hold of an agent who reached out to me by phone but was hoping I could do it over email.
Ashe
8 hours ago Place Mobility
customer service
Mobility
20Views
0likes
2Comments
Agreed to swap to Telus pre-move in with promised discount. Discount not applied.
Hi all. I made the choice to sign up for Telus internet a month before the move to my new place, and I was contacted by Telus a few days offer who offered a mobile plan that was said to be cheaper th...
fawnyglow
12 hours ago Place Mobility
billing
customer service
Mobility
26Views
0likes
2Comments
Google Play Charges to my Telus Bill
Hello, I got a Google Pixel 3 watch when I renewed my mobility contract back in March 2025. In June 2025 I started getting random Google Play charges added to my Telus bill, apparently through my wa...
AshthAdventurer
1 day ago Place Mobility
Mobility
Possible scam
592Views
1like
19Comments
bill
why cant telus email my bill to me
gw2
4 days ago Place Mobility
34Views
0likes
1Comment
Weak cell signal
I live on a farm and my cellular signal has been getting worse over time. Is there a way to get a booster of some sort to increase the cellular signal? I have logged concerns about coverage on the c...
klholz
4 days ago Place Mobility
66Views
0likes
4Comments
Signal and Bandwidth Issues in Whistler
This appears to be a community-wide issue in Whistler. There have been many conversations and complaints on social media and speaking with friends on Telus/Koodo who are experiencing major disruption...
SOS_Whistler
5 days ago Place Mobility
188Views
0likes
3Comments
S26 Ultra Galaxy Watch 8 Promo Email
Greetings, Just wanted to see if anyone has gotten their Galaxy Watch 8 email to claim and activate the $15/mo plan yet? I received my phone and plan went active 6 weeks ago (fine print stated 4-6 ...
Szek
5 days ago Place Mobility
Mobility
144Views
0likes
6Comments