Recent ActivityMost RecentNewest TopicsSolutionsMissing 2GB Monthly Bonus Data After Renewal Hello, My $100 annual prepaid plan was automatically renewed on May 23, 2026. When I originally activated this plan, it included a promotional bonus of 2GB of data per month. However, after the ren...Possible Promotion Scam Is it safe to safe I've been scammed? This whole thing makes me sick, and I can't believe I didn't clue in.. Guy started asking me for a lot of information.. sadly I gave up my drivers license # an...SolvedNetwork Time Zone Misconfigured My timezone is Edmonton Mountain Standard Time, and is set automatically by Telus network. Last night, it switched to Eastern time zone. I use my cell phone for a 7 am wakeup alarm. It went off at 5...SolvedEPP Wait Times I am looking for a Telus employee to help me understand what is considered an acceptable wait time on the phone for EPP. And if someone could please contact me! Anonymous frustratedly Ryan ...Constant Phone Calls Every single day, sometimes more than once a day someone calls me from Telus or Telus mobility to tell me about new offers or such. It is horrible harassment, I tell every telemarketer who phones me ...SolvedPossible Plan Offer Scam I just received a phone call from individuals claiming to be from Telus (they sounded like they were calling from India) The calling phone numbers shown were: 11(403)839-4160 & 1(403 )847-4787 ...SolvedCustomer Service Issue - Bring it Back Ordered my new device Aug 5 with the bring it back program. I’ve spent 3 hours either on hold or trying to get help to have the return shipping label sent to me for my old device, and confirm I won’t...Mobility Cancellation Dear Telus Customer Service, I am writing to formally request the immediate cancellation of two mobile lines on my Telus account . My recent experience attempting to cancel these lines on May 3...Mobility Support I've called the every different Telus help number to try and get ahold of a real person and nothing is working, every time I get to the end of that stupid automated system it times out and says there...Smart Watch Offer - Waiting? I signed up for a new phone back in March, and part of the promo was a free smart watch. The fine print said that I would need to wait 4-6 weeks after the delivery of my phone. It's been longer tha...
