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NSF Fee & Transfer of Ownership Issues
Current and already a TELUS Customer, For month of November we got billed over $300 ($325.28 to be exact). I got $80 NSF FEE and I don’t know how even my bank has sufficient funds. Transfer of Ownership: we got charged $75 for this! And we’re not aware and not been told to us, plus why are we being charged for this one even we’re already with TELUS. Partial Charges: we’ve been charged with this one too! Even we just got a new plan. Which cost already half of the plan. CUSTOMER SUPPORT: I can’t even talk to one of customer support. Hopefully we can lower this down, or waived them. ‘Cause we’re here to save not to pay more. This cost me so much stress, Receiving a message my next bill will be over $300. Hope we can resolve this. We might go to a Different provider because of this issue!
Phone Rep Did Not Apply Promo Code Discounts
I initially signed up online using a promo code offer Telus sent me by mail and was having an issue activating my device and transferring my number from my previous provider. I called in to inquire about the order and discussed the issue with a rep for nearly 2 hours. In the end they got me signed up, but after checking my account I see that despite saying they were signing me up for the promotional plan ($45 after all discounts), they have just signed me up for the regular plan ($60 after auto payment discount) without the full discounts promised in the Telus mailer. The phone rep assured me he was applying the promo code the same as online. I believe that what the rep did is cancel my pending order and start a new one (hopefully not to claim the sale/commission), and now the system is not making me eligible as the offer was for first line added to an existing home services account. Since he cancelled my order and created a new one, this is now not the "first order" on the account. I only have 15 days to cancel no charge so I need to sort this out ASAP, but the second rep I called said they cannot add the discount and that they will look into modifying my home services account to add an equivalent discount there but this will take 30 days. To be clear, this promotional offer was for the discount to apply directly to the mobile plan not to the home services plan. I simply want to be given what Telus offered me. If I had known it would be this much trouble I would have thrown the offer in the recycling and stuck with my old provider. Does anyone know who at Telus can fix this? I'd be happy to stick with the plan if they gave me the price on the mailer.First Time NSF Fee Waiver
I am writing because I've been with Telus for over a year now. On September 25th, despite having sufficient funds in my bank account for the pre-authorized payment, the payment was refunded to my account. After the charge was refunded the same day, Telus charged me again on Oct 2nd, and this time it went through. I'm charged an 80 CAD NSF fee on my upcoming bill. I'm hoping I can have it waived, as it's not the problem on my end; it should be the issue with the communication between Telus and my bank. This is the first time I have heard of this policy. I wasn't informed about it when I first registered for authorized payment.
Telemarketer
Ever since Telus bought Vivint and upgraded our system I am being inundated with calls from telus to upgrade my cell and TV internet. I have asked nicely to have my number removed for their list, I have yelled at them blocked them all to no avail. When Vivint owned the company I had no telemarketing calls EVER . How does one get the number removed from the Telus call list
