I have Talk and Text 25 which is supposed to have 100 minutes of anytime and free weekends and evenings . When I log into my account I only see 50 minutes on the account . I get text messages that I only have a few minutes left as I approach 50 minutes . I am not getting what I am paying for and can not contact Mobility seemingly at all !
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Unless you are on an older Talk and Text plan (they don’t automatically switch if a new one comes available) then you need to contact Telus directly.
If you are on an older 50 minute plan, you need to choose the current offering in your self serve. I suggest doing so at the end of your 30 days.
No, I am saying Telus may have changed the Talk and Text plan over the years, and what is offered today may not be the same as was offered in the past.
No one here can dig behind the scenes - we are all customers. If calling does not work, you can try to reach them through their Twitter presence at @TELUSSupport
I joined Twitter and contacted Telus Support . did not take very long and I heard back . The problem was resolved very quickly with thanks to Stanley at support . I was very happy as this was a last ditch (Twitter) to get my problem resolved . Thanks again to Stanley !