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I had Rogers break something on my Wi-Fi calling once, they had to escalate it and it took quite some time to get fixed. Although I have not had any issues with Telus, I suspect there are a few complications on the carriers' end that can get out of sorts.
I hope you are able to get this fixed, it must be very frustrating.
Did you do any security updates?
every time i do these I have to call in and get them to fix it. Everytime i do a security update it some how blocks VOLTE. I also get told that it should work because it is installed. I tell them to read the notes on my account. This usually involves getting the original agent that did this to call me back.
He did tell me that they are not suppose to be doing this. The Volte is only for Telus devices with "special firmware". I told him that this is false. All Note 8 (N950W) have the same build number, regardless if it is bought from Samsung or purchased from telus.
i have a Note 8 bought from Samsung Canada as well as a Note 8 bought from Samsung US (Flashed with a Canadian ROM). Neither phone would get VOLTE without calling in.
So I did get it working, but it all depends on the agent you get and their amount of knowledge in fixing your VOLTE profile.
I have a Note 8 purchases in the US. They did get it working just fine. The phone was flashed with a Canadian Note 8 ROM so i could get the proper CSC codes.
The customer agent i got was awesome. What that link proves that you posted is how greedy telus and the others are.
if yours worked before and it is not now, then don't take no for an answer.
i could see if someone was trying an overseas phone that is just not set up for VOLTE.
You are a paying customer and it's not right that you have to buy their sponsored hardware (That is identical in Hardware and software regards to one that is bought from Samsung) to get all the features you are paying for each month anyway.
Just greed nothing more!
Hi, not sure how long since this was last posted. I tried the same commands and got the following :
USSD Code running
Connection problem or invalid MMI code
Hope this means something to somebody and would appreciate any advice.