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TELUS does not support VOLTE for unlocked Note 8 - That is very bad

choikugi
Neighbour

I talked with Telus support and they told me they only support VOLTE for Telus Note 8. 

It basically means that if you purchase Note 8 from samsung, VOLTE simply does not work on Telus due to their weird grey market policy which is not mentioned anywhere in Telus homepage.

 

Hey Telus please support VOLTE for other Note 8 devices which were not purchased from Telus.

 

I am feeling cheated as I expected it works on Telus.

 

Think twice Telus

1 ACCEPTED SOLUTION

Success! As I have suspected, the issue was with my profile on the backend. My profile has been fixed by Telus tech support. I got an amazing rep, very knowledgeable and who actually knew what he was doing. Here is part from his email that may assist other users here. P.S. I have a corp EPP account. P.S.S. as long as you have Telus software, you will have VoLTE and HD calling. The phone doesn't have to be purchased from Telus. The agent did the switch on his Note 8 to Telus CSC from Videotron device and was able to get his VoLTE and HD calling working thus confirming that as long as you have Telus software, you will have VoLTE and HD calling. Thank you everyone for you input and help on this topic.

----------------
"This is what we've gathered so far.

- VOLTE/VOWIFI codes were added to non-corporate accounts with a script and are not meant to be removed.

- Removing the feature may result in broken functionality

- We noticed that your profile was incomplete since the last time that the code was readded

- Tier II readded the feature properly. Please follow these steps to test:

1) Powercycle phone OFF and ON
2) deactivate voLTE
3) make call
4) activate voLTE
5) make call
"

View solution in original post

30 REPLIES 30

Thank you Negative GM, will be calling Telus now.

if yours worked before and it is not now, then don't take no for an answer.

 

i could see if someone was trying an overseas phone that is just not set up for VOLTE. 

 

You are a paying customer and it's not right that you have to buy their sponsored hardware (That is identical in Hardware and software regards to one that is bought from Samsung) to get all the features you are paying for each month anyway. 

 

Just greed nothing more!

 

 

Success! As I have suspected, the issue was with my profile on the backend. My profile has been fixed by Telus tech support. I got an amazing rep, very knowledgeable and who actually knew what he was doing. Here is part from his email that may assist other users here. P.S. I have a corp EPP account. P.S.S. as long as you have Telus software, you will have VoLTE and HD calling. The phone doesn't have to be purchased from Telus. The agent did the switch on his Note 8 to Telus CSC from Videotron device and was able to get his VoLTE and HD calling working thus confirming that as long as you have Telus software, you will have VoLTE and HD calling. Thank you everyone for you input and help on this topic.

----------------
"This is what we've gathered so far.

- VOLTE/VOWIFI codes were added to non-corporate accounts with a script and are not meant to be removed.

- Removing the feature may result in broken functionality

- We noticed that your profile was incomplete since the last time that the code was readded

- Tier II readded the feature properly. Please follow these steps to test:

1) Powercycle phone OFF and ON
2) deactivate voLTE
3) make call
4) activate voLTE
5) make call
"

View solution in original post

Glad  you got it resolved, what you are explaining makes a lot more sense.  Hopefully you will not have this problem going forward.

Trident;
When you shut off VOLTE and make a call does your phone still show your IMS as being registered?
I will try next time what you suggested, before calling them to fix my profile.
Glad you got it working. Hopefully VOWIFI will hopefully show up soon.

NegativGM,
When I switch VoLTE to off, IMS shows as Unregistered. When I switch it to on and place a call it shows as Registered.
Apparently, VoWiFi might be available with Oreo update. Fingers crossed.

Hi, not sure how long since this was last posted. I tried the same commands and got the following :

 

USSD Code running

Connection problem or invalid MMI code

 

Hope this means something to somebody and would appreciate any advice.

I have an unlocked iPhone 6+ purchased from Apple that works on VoLTE with Telus, and an unlocked iPhone 7+ purchased from Apple that works on VoLTE with Rogers.  I understand that in some instances, there is an issue, but it is not all of the carriers and not all of the phone.  

enti342
Connector

I have an unlocked Note 8 and VoLTE works fine. No issues. Just tested - made a call, stayed LTE the entire time. 

I can also confirm that my unlocked Note 8, which I purchased from the Samsung Store, remains connected to LTE when I make a call on Telus. I believe the Telus CRC software automatically was selected when I placed the Telus SIM card inside the phone.