SMTP sever it not responding

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Kennyt
Helpful Neighbour

I have not been able to send email through Telus SMTP mail server for a week now. When I access it from Telus wifi at home it's fine but not able to send using cell signal from a different provider. I followed Telus instructions to set up mail on my IPhone and the settings have not changed. 

 

Message received: The SMTP server "smtp.telus.net" is not responding. Check your network connection and that you entered the correct information in the "Outgoing Mail Server" field. 

 

It was working fine the week before.

 

Community Power User
Community Power User

Which SMTP port are you using? I have success with port 1025 for non-telus connections. 

NFtoBC
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Kennyt
Helpful Neighbour

I am using port 1025 per the instructions, SSL on, password, etc. Can receive mail fine but can't send mail. I was able to send mail up until last week. I deleted the mail account and set it up again but I can't finish it because it cannot connect to SMTP server. 

Community Power User
Community Power User

Try SSL off, which is my setting.

 

NFtoBC
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