Overcharged bill - charged twice

[Ansh15]

So I recieved my Telus bill, and it was an outstanding 320 dollars?! I knew this couldnt be possible and checked to see why! The bill stated that I had 209 unpaid dollars from my last bill, which I HAD PAID and I have the receipt for, I have been charged a faulty amount, TWICE now and it was added to my new bill!! I have no idea what to do and who to contact to get this resolved, and I find it weird that they could charge me this much, when I paid my last two bills for both January and February, with receipts from telus itself. 

[Nighthawk · Accepted solution]

Billing issues can be frustrating, absolutely. Your best bet is to call in. They should be able to fix the problem pretty quick I imagine. If you do have the receipts (and or bank / card statements depending on method of payment used) then those will be good resources to have in case a problem appears.

🙂

[NFtoBC]

If there is account number information on the receipts, make sure it corresponds to your account number, and that your payments weren’t applied to a different account!