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Not receiving SMS from non telus friends

CoutoJ
Just Moved In

Hello Neighbours,

 

My wife has a Samsung S8+ and she is not getting some SMS messages from non telus phones. I test with my Telus phone and she gets all my messages. I have tried a few things that i could think of but to no avail. 

 

Does anyone know of issues or have any one experienced this issue?

 

Before calling Telus support to troubleshoot, i figured i would get help in this community.

 

JC

1 ACCEPTED SOLUTION

WestCoasterBC
Community Power User
Community Power User

Have you tried the suggested steps here

View solution in original post

1 REPLY 1

WestCoasterBC
Community Power User
Community Power User

Have you tried the suggested steps here