This brings back some nightmares! I had issues when I originally ported my Rogers number to Telus years ago. It took them the better part of a week to sort it out also, and that was done in-store. Rogers didn't want to let go of the number. A friend of mine had an issue porting in-store as well where for some reason, she had incoming service with Bell from a Rogers port but outgoing was with Telus. It took 4 days to sort that disaster out because the person at the store where she set things up goofed when originally doing the port.