12-18-2017 08:23 AM
As you might have seen from previous posts I am having an issue contacting Telus (wait times). The reason I have been trying to get a hold of them is I am having a problem porting in a number from Rogers. Anyone else having problems porting in their numbers from other carriers?
12-18-2017 08:58 AM
We had the same problem yesterday. Not sure if the agent at the store punched in the wrong number but he also misspelled the last name. Tech support at ROGERS said they have not received a request to port the number. So I think we have two lines with two carriers and two different phone numbers at the moment. Any solution for you yet?
12-18-2017 11:31 AM
My Rogers line is still working luckily, but no solution yet. I have tried to call in to Telus and had no luck talking with anyone. Currently I just sit on hold for a couple hours then get an automated response letting me know they cannot take my call at this time. I also emailed them and I am waiting for a response. At this point I am not sure what to do since I cant call in and when I called Rogers they said they have not received a request to port the number yet.
12-18-2017 01:55 PM
I changed over Sat from Rogers to Telus took an hour or 2 to port the number over. Works fine now.
12-18-2017 01:58 PM
Probably better off going into a local Telus store and have them re check your account.
12-18-2017 04:14 PM
I'm a new customer and I set up to port 2 different numbers over from Freedom yesterday at 1:00pm. 24+ hours later and still nothing.
12-18-2017 04:19 PM
Does your Freedom number still work? Some ports can take longer than others.
12-18-2017 05:02 PM
12-18-2017 05:38 PM
12-18-2017 05:49 PM
Same issue. Got 3 lines activated at Bestbuy, got an error while porting. Told me call Telus to do as the system might be busy. Called Telus, they told me there was an issue with porting system and told me to it online.. then I did it online, almost 24 hours now nothing. Fido numbers still work. Called them again, they give me a porting department number and told me to call these guys to give them permission to port. On the line waiting again... every call I’ve made is like a 1.5hr wait... ridiculous.
How did you do it online? Were you an existing Telus customer? I can't even set up an account because there is no option for me to send a verification code to myself.
12-18-2017 06:12 PM
12-18-2017 06:17 PM
You can use email verification.
Doesn't come up as an option for me (nor does anything else.)
12-20-2017 01:59 AM
Hi, I am having the exact same problem.
I ported my number last night and it's been over 24 hours.
I tried live chatting and calling, but got disconnected for both. I finally decided to visit a Telus store, in which they said their support team had to contact another team. I was told they would give me an email when the porting has been completed, but I have not received any. Incoming messages and calls still not working.
If someone has solved the problem, can they please explain how?
12-20-2017 08:19 AM
12-20-2017 09:36 AM
12-20-2017 01:20 PM
I am having the same issue,
I went through chat support and gave the guy all of our information and he was contacting help desk and the whole chat crashed. Now it seems to be having issues.
Frustrating, I just want this phone to work.
12-21-2017 02:22 AM
12-21-2017 12:48 PM
If you cancel the Fido Plan, your number will be put back into the pool. Best to wait until it is ported and the account automatically closed.
12-24-2017 01:56 AM - edited 12-24-2017 01:56 AM
I had porting problems as well porting from Bell. There's something screwing with Telus' system. Tech support tried doing a forced manual port but the window quickly closed after he hit ok and the port wasn't successful. Eventually, it was sorted out about a day later after the issue was escalated. I was fortunate, I wasn't dealing with the Philippine call centre otherwise God knows when my issue was going to be fixed.
Additionally, never ever call your previous provider to port or cancel your account. According to the CWC, porting is the sole responsibility of yo9r new provider. Should you contact your previous provider, there's a good chance they will destroy your number because they're cancelling your service for you and you'll never get it back.
07-18-2018 11:11 AM
I wanted to port my second line, over from Videotron, by doing from My Account. It was like 6:30 pm and Videotron’s porting department was closed, so it didn’t complete, even 13 hours later. So I called 1-877-868-3587, which is TELUS’ porting (in and out) department, they cancelled and restarted the port in immediately. It took like 30 minutes and everything was done!
07-18-2018 02:02 PM
This brings back some nightmares! 😛 I had issues when I originally ported my Rogers number to Telus years ago. It took them the better part of a week to sort it out also, and that was done in-store. Rogers didn't want to let go of the number. A friend of mine had an issue porting in-store as well where for some reason, she had incoming service with Bell from a Rogers port but outgoing was with Telus. It took 4 days to sort that disaster out because the person at the store where she set things up goofed when originally doing the port.
Best of luck!