I'm new to telus and tried to transfer my number from Virgin mobile

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RicardoOtake
Just Moved In

I'm trying to bring my number from Virgin mobile to telus. 

BUt on my acccount Plans/Services Manage your phone number it shows me the message: 

 

Sorry, you’re unable to change your phone number because your account is within the exchange period.

 

Any help will be appreciated !

NFtoBC
Community Power User
Community Power User

I think you want to look for the term “Port your number” not change your number. Porting should be allowed from day 1.

See these instructions.

 

NFtoBC
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jasonisgood
Just Moved In

I'm having the exact same issue. Bot's suggestion doesn't help

joepro
Just Moved In

Same thing is happening to me 😞

How were you all able to get this resolved?

 

Thanks!

jasonisgood
Just Moved In

I wasn't able to, still just keep trying every day and keep getting same message

C_Fun
Community Manager
Community Manager

Hi there, you will need to give us a call at 1-866-558-2273 so we can initiate the port request for you. 

joepro
Just Moved In

Hi,

 

I contacted Telus via chat to initiate the port request.

What a mistake.... You'd think porting from Koodo to Telus would be easy right?

Well, the transfer didn't quite work and now LTE and data are disabled on my koodo account.

 

Being told to wait.... not off to a great start, Telus.

arthur5005
Just Moved In

Hi there, it's been over a month and this functionality on a new account is still broken, same error message about the account still being in an 'exchange period'.

 

Had to call in to the Phillippines, which is fine, but feels like a big waste of time one everyone's part given that a simple form for the end user could do the trick!

stampeder
Neighbour

Same problem here trying to bring over a Rogers and a Fido phone to my Telus account. For each try, I get:

 

"You are not able to change your number at this time.

Sorry, you’re unable to change your phone number because your account is within the exchange period."

 

I guess I'll try the 1-866-558-2273 number given earlier in this thread.

stampeder
Neighbour

My advice to everyone is to try the online method once, and if it fails don't bother with it - just call the 1-866-558-2273 number right away and you will also need the account number from the previous carrier.

Dimo-X
Moderator
Moderator

Although not the the norm, in some cases there may be issues with the port that the website is unable to address/report an error message for. In this case it would be best, as mentioned by others, to initiate the port over the phone.