I'm in the states, I've had service the last two weeks and now I have no service snd I can't call611

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Lcilly
Just Moved In
I was getting texts saying I owe money on my account but I've actually overpaid this month. What the hell?

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xl
CPU Alum
CPU Alum

If I was in your situation....

  • sign onto Telus Mobility website and study your usage in recent weeks
    https://mobility.telus.com/sso/UI/Login
  • 611 might be confused as you are no longer in Canada.  Check out this page for alternatives like chatting...
    http://www.telus.com/get-help/contact-us/index.jsp
  • is the phone Unlocked?  I would be heading to an ATT store to get a prepaid SIM.  I would normally suggest Roam Mobility as their SIM's allow you to call back to Canada, but it's not available once you leave Canada.

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Hockey96
Organizer
try restarting the phone and maybe call telus. Once you entered the USA you would of got a text telling you the pay per use and toll free #.

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xl
CPU Alum
CPU Alum

If I was in your situation....

  • sign onto Telus Mobility website and study your usage in recent weeks
    https://mobility.telus.com/sso/UI/Login
  • 611 might be confused as you are no longer in Canada.  Check out this page for alternatives like chatting...
    http://www.telus.com/get-help/contact-us/index.jsp
  • is the phone Unlocked?  I would be heading to an ATT store to get a prepaid SIM.  I would normally suggest Roam Mobility as their SIM's allow you to call back to Canada, but it's not available once you leave Canada.

View solution in original post

Most Helpful
Hockey96
Organizer
try restarting the phone and maybe call telus. Once you entered the USA you would of got a text telling you the pay per use and toll free #.

View solution in original post