11-12-2016 12:03 AM
11-12-2016 12:15 AM - edited 11-12-2016 12:16 AM
If you are having problems adding it with #123 you can download the My Account App to make the add on purchase.
11-14-2016 10:10 AM
You should be able to add the Unlimited One Number add-on as suggested by @WestCoasterBC. You can also find more information on the matter here.
11-14-2016 11:01 AM
11-14-2016 11:25 AM
Try through 'My Account' on the website.
11-14-2016 11:27 AM
11-14-2016 12:05 PM
As you mentioned, it's a bit tricky without your account number but a TELUS agent can help you out at 1-866-558-2273 or connect online at www.telus.com/chat from a computer browser.
11-14-2016 03:14 PM
11-20-2016 03:36 PM
We've recently changed how we do our prepaid accounts. You may no longer be eligible for just pay per use features such as One number unlimited. Certain accounts must have a rate plan now. All new activations must activate with rate plan. Some older prepaid accounts are being allowed to keep their pay per use features. This may have affected your ability to keep your feature.