I can't make a call, not even to *611

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cynthiamonkie93
Resident

I've tried making a call to other people and it keeps saying that the call was dropped. So I tried making a call to *611 and it again said the call was dropped. My bill isn't due until July and I have just over a half a month left on this bill. I have more than enough minutes to make calls, so I'm really confused as to why it keeps dropping my calls. 

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TELUSman
Connector

Hi!

 

You can try turning your phone off and on after 20 seconds.

Sometimes that does the trick. In case that doesnt work, remove the battery while the phone is turned on.

Wait 10 seconds and put the battery back in...