05-31-2020 12:36 PM
Hi,
I will soon order a mobile device with a 24 months payment plan and put an end to my home phone services with Telus. That said, I currently have a considerable credit on my account as it was overpaid in the past. Do you know if it is possible to have this credit be moved to my future mobility services ? Otherwise, what would happen with that amount of money ?
Thanks in advance !
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05-31-2020 01:56 PM
@S-L If you have no other services from Telus have them issue a refund cheque. If you have tv and internet account it would include home phone inside the account leave the money there and use it up. I would suggest to not move money from home services to mobility services two different accounting areas. Polecat
05-31-2020 01:56 PM
@S-L If you have no other services from Telus have them issue a refund cheque. If you have tv and internet account it would include home phone inside the account leave the money there and use it up. I would suggest to not move money from home services to mobility services two different accounting areas. Polecat