02-25-2019 01:00 PM
02-25-2019 01:49 PM - edited 02-25-2019 01:50 PM
The information contained here will describe the process. You can call a Canadian 1-866 number using Skype, if you are outside North America.
However, the seller of the item should have unlocked it, as Telus has no obligation to unlock devices re-sold outside Canada.
02-25-2019 02:18 PM
02-25-2019 02:50 PM
You will likely need the IMEI. Telus staff can provide you the exact info when you call. Folks here in the Neighbourhood are mostly just customers.
02-25-2019 03:03 PM
02-25-2019 10:43 PM
You need to speak to Telus - most people on this forum cannot help you. Sending the IMEI to people on this forum will not help. "Only" Telus can help you.
Sie müssen mit Telus - die meisten Leute in diesem Forum können Ihnen nicht helfen. Das Senden der IMEI an Personen in diesem Forum wird nicht helfen. "Nur" Telus kann Ihnen helfen.
02-25-2019 10:54 PM
02-26-2019 07:30 AM - edited 02-26-2019 07:31 AM