Has anybody gotten a response or a call back from the webstore team?

[Robsan]

I have left emails at telusorders@telus.com and weborders@telus.com and have also left a voice message at 1-866-488-2709 regarding my issue where my credit card was charged but no order number/confirmation at the end of payment (the website gave me an error message towards the end of the payment). I have not recieved any email confirmations either. It's been 2 days.

[AHT]

I also haven't heard from them. Placed an order on Nov 1st and also did what you did too contact them. Sorry i couldn't bring you better news.

[Robsan]

Yeah this is really frustrating. It seems that the live chat, *611 customer care and social media groups have no way to help us out. I have tried talking to all of them and have directed me to the same phone number and email for the web store team, who we can't even contact. I will soon try to talk to physical telus store reps see if they can help me.

[AHT]

If you can, please reply back and let me know if you have better luck with someone in store.

[Robsan]

Store people tried their best but they were given the same answers that we already know when they made calls. Same webstore email and number.