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Bring it back refused due to minor wear and tear
My bring it back was refused due to minor wear and tear. Their actual quote is “screen and/or back glass have light wear and tear, such as surface scratches and/or scuff marks” How does this not meet the “good working condition” standards that they listed? They say it’s done and not reversible and there’s nothing they can do *You are required to return the original Bring-It-Back (BIB) device on your account. Bring-It-Back device returns must meet all of the following device eligibility criteria: The device powers on and can navigate properly to the home screen. The LCD display functions correctly and the screen does not have any dead spots or bruising. The screen is free of cracks and damage. There are no missing parts (hinge, keypad, housing, buttons, battery door etc.). The Activation Lock is turned off (for example, Find My iPhone). The phone has not been reported as lost or stolen
Unauthorized Google Play Charges on Watch Account
I have received google play charges for a transaction on my Telus watch account. I have not done this transaction. There is no history of any such transaction on the google play account nor is there any active or inactive subscription to support this transaction. Basically this transaction does not exist. Telus customer care directed me to Google to ask for a refund. Google support page Https://payments.google.com/payments/u/0/unauthorizedtransactions requires a correlation id to dispute such transactions that do no appear in history. Their page clearly states carrier will provide this id and that this is a required field for raising such a dispute. Telus is now shying away form their responsibility and nopt providing me this correlation id. When the seller (Google Play) shows no transaction and the buyer (myself) says there is no transaction how can the middleman the payment gateway (Telus ) charge me for any thing. If they do, they need to provide a proof of the incident in correlation id. It is impossible that they do not have this Id. Online forums show this is not an isolated incident and hundreds of other customers have reported such fraudulent charges on their watch account. In each case they have demanded the correlation id. Here is the catch many customers have stated that customer care has provide this correlation id to them. So Telus indeed has this id but the customer care agents are too lazy to search for it or have no knowledge that such a thing exists. Telus is looting its customers with fraudulent charges and refuses to do anything about it.
Phone and plan
I ordered a new phone and plan online not realizing I would get a new number..my fault. When I realized I had a new number I contacted Telus to get my old number back. After 2 hours and speaking with about 5 agents, I was advised my new plan would be canceled and it would revert back to my old plan and number. Today my new plan was canceled but my old one wasn't reinstated. I tried to chat with a live agent but can't get through.Google Play Charges to my Telus Bill
Hello, I got a Google Pixel 3 watch when I renewed my mobility contract back in March 2025. In June 2025 I started getting random Google Play charges added to my Telus bill, apparently through my watch 'phone number'. I have never setup Google payments through Mobile Carriers on my Google account, transactions are always through my bank. I checked my Google transaction history, my payments and subscriptions, payment methods etc and these transations do not show up ANYWHERE! When I first contacted Telus they told me they could not tell which vendors the charges were from, but they were able to provide a corrolation ID for each purchase. I submitted a Unauthorized Charge Claim to Google and they came back with the automated message: 'After reviewing your claim, we were unable to confirm fraudulent activity in this case, so no refund will be provided by Google at this time. If you would like to pursue the matter further, you can reach out to your financial institution.' The problem with that response is, my bank can't help because these charges weren't through my bank. I then contacted Telus again via phone, and this time they were able to tell me the charges were for Snapchat, and Audible (I don't purchase anything through either of these apps). I asked for the corrolation ID's for the newer charges and the woman said she couldn't provide them. Yet when I contacted them again through live chat they were able to provide the IDs. I then submitted another claim and received the same response. To reiterate, these charges have not appeared anywhere else across my accounts; Google, Snapchat, Audible etc, they only show up on my Telus bills! I do not have Mobile Carrier set up as a payment method! The charges are now up to $32.15. I don't know what else I can do so I am hoping to see if anyone else has had a similar situation. Thanks for reading!Bring it back phone
When Telus called me regarding renewing my contract they wanted to charge me the connection fee on 3 lines. So instead of renewing with telus I signed up a new contract with another provider. I went to the Telus store at Glen Erin Drive in Mississauga today (27/2/2026) to return the Bring it back phone. This is before the two year contract expires. They told me that I cannot return the phone since the lines are not with Telus now. This was not told when I signed up with Telus initially. What could I do now?
New to this forum
I'm fairly new to this forum platform. Im more of a problem solver when it comes to mobile issues. So far its been quite good with telus. I'm also somewhat of an IT tech myself when it comes to issues. Its good not to panic when talking to a service rep when it comes to security issues. Its always good to listen and be patient. Its stressful at times, however a calm demeanor goes far and resolves issues quickly.
Account and Phone Number Disabled
Hello, I initially set up my account/sim card on a pay as you go plan. My account and phone number are now inactive and I would really appreciate some help activating them again. In my account I am unable to add or view payment methods, any account details, or plans. Each tab is either blank or displays 'Sorry, you are not authorized to access this information.'. I'm very lost, I have tried for weeks to update my payment method but the website does not accept any of my bank cards or says there was an error try again later. I have tried calling but the ai cant help as the account and number are currently inactive. Any help would be greatly appreciated !
