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Return label for Bring it Device
I have called customer service 9 times and all 9 times I have been told different things. They promised to send the return label within 48 hours which still has not been sent. Every time when I call telus regarding this matter, I have to spend at least 30 min to talk to a telus agent. You guys wasted my time and I am very unsatisfied with the service. I've still didnt get return label yet. And my return device period was expired. Please help me to solve this problem.Bring it back bait and switch
Signed a 2 yr contract with Telus with the bring it back program. At the end of the contract I decided to switch providers because of poor telus coverage in my area and significant lower cost. I have since received a large bill to payoff the phones. I would love to return the phones as per the contract but this seems to be impossible. Stores won't take them and all my calls are met with 1 hour plus on hold until I give up.
Shipping Label to Bring My Phone Back
Hello, I had an EPP plan with Telus that ended recently and with that, I’ve been attempting to return my phone as it was part of the ‘bring it back plan’. I’ve called them three days in a row to obtain a shipping label and every time I’ve called, the rep has said that I would get the shipping label via text within 24 hours. When I call the following day to let them know that I haven’t received any text, I keep getting the same response that they’re having technical issues. It surely can’t be that difficult to send a shipping label via text, can it? I have not received anything to date and I’m getting increasingly frustrated. Does anyone have any suggestions about how I can get this issue resolved asap?S25 Ultra satellite messaging.
The only two reasons I upgraded from my S23 was I thought it had Satellite messaging and I thought the stylus would allow me to take pictures using the button on it. The only thing better with it is the camera so far...... This issue with Satellite Messaging not working has REALLY made me upset. It would be nice to know when this is going to take place. The IPhones have it. Why not the Androids!!!!!??????
Phone got stolen, trying to swap sim but email option doesn't work..
My phone got stolen and i'm trying to swap the sim to a different device, however i keep getting A verification code cannot be sent to the selected email address at this time. To receive a verification code right away, please choose the SMS option. in the sim options. The two options are email and text and obviously text doesn't work as the phone is stolen. How can i resolve this? I want to setup my new phone so i can wipe my old phone through icloud. Can someone please help urgently?Concern Regarding Network
Dear TELUS Mobility Head Office, My name is Sayed, and my account number is [mod edit - private info]. I recently signed up with TELUS within the past week, and I would like to be honest in expressing my disappointment with the service so far. I am experiencing frequent missed calls where my phone does not ring at all, along with unreliable service and internet connectivity in several locations. I am an electrician and operate my own business, which relies heavily on phone calls and online access. Every missed call can mean a missed client and a lost business opportunity. This has already begun to affect my work, which is very concerning for me. I would like to understand whether this level of service is expected, or if there is something that can be done to resolve these issues promptly. I joined TELUS expecting reliable coverage and performance, especially for business use. At this time, I have also been approached by Rogers with offers for new phones and improved plans, which I am considering if these issues cannot be addressed. I would appreciate your assistance in reviewing my account and advising on any solutions available to improve service reliability. I look forward to your response and hope this matter can be resolved. Thank you for your time and attention. Sincerely, Sayed [mod edit - private info]
Mobility Offer Issue
I’m posting this to see whether others have had similar experiences and to highlight what feels like a clear bait and switch or, at best, serious internal incompetence. My TELUS services were up for renewal. Over several weeks, I received multiple calls from offshore representatives. While I respect offshore support teams. Later in November 2025 a call from Patrick He offered the following in writing, dated November 28, 2025: CAN–US–MEX Unlimited 100GB shareable 4 mobile lines at $30 per line iPhone 17s at $10 per phone Two TELUS/Bell fibre internet connections at $75 We agreed to proceed.Shortly after, the internet contract arrived and it was wrong. We requested corrections repeatedly. None came. Despite emails prompting us to “connect services,” we never received finalized contracts for mobile or internet.After requesting escalation, we were later told by another agent that the offer was “fraudulent” and that Patrick was a fraudster. Here’s where it gets absurd: someone else in my office accepted the same offer and received four Nubia Flip 2 phones (~$800 each) with TELUS SIM cards. If the offer was fraudulent, how did TELUS ship real hardware through their own systems? After two months, 50+ emails, and countless calls, another rep confirmed Patrick was a TELUS employee. The final response reframed the issue as if I were asking for a competitor price match—which I was not. I simply expect TELUS to honor a written offer made by their own representative. Has anyone else experienced written offers later denied, reps disowned, or deals reframed as “price matching” after the fact? I’m still open to resolving this reasonably—but honoring a written agreement should not be controversial.Thank you
