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Shipping Label to Bring My Phone Back
Hello, I had an EPP plan with Telus that ended recently and with that, I’ve been attempting to return my phone as it was part of the ‘bring it back plan’. I’ve called them three days in a row to obtain a shipping label and every time I’ve called, the rep has said that I would get the shipping label via text within 24 hours. When I call the following day to let them know that I haven’t received any text, I keep getting the same response that they’re having technical issues. It surely can’t be that difficult to send a shipping label via text, can it? I have not received anything to date and I’m getting increasingly frustrated. Does anyone have any suggestions about how I can get this issue resolved asap?
Black Friday, a Written Quote, and a Two-Month Bait-and-Switch
I’m posting this to see whether others have had similar experiences and to highlight what feels like a clear bait and switch or, at best, serious internal incompetence. My TELUS services were up for renewal. Over several weeks, I received multiple calls from offshore representatives. While I respect offshore support teams. Later in November 2025 a call from Patrick He offered the following in writing, dated November 28, 2025: CAN–US–MEX Unlimited 100GB shareable 4 mobile lines at $30 per line iPhone 17s at $10 per phone Two TELUS/Bell fibre internet connections at $75 We agreed to proceed.Shortly after, the internet contract arrived and it was wrong. We requested corrections repeatedly. None came. Despite emails prompting us to “connect services,” we never received finalized contracts for mobile or internet.After requesting escalation, we were later told by another agent that the offer was “fraudulent” and that Patrick was a fraudster. Here’s where it gets absurd: someone else in my office accepted the same offer and received four Nubia Flip 2 phones (~$800 each) with TELUS SIM cards. If the offer was fraudulent, how did TELUS ship real hardware through their own systems? After two months, 50+ emails, and countless calls, another rep confirmed Patrick was a TELUS employee. The final response reframed the issue as if I were asking for a competitor price match—which I was not. I simply expect TELUS to honor a written offer made by their own representative. Has anyone else experienced written offers later denied, reps disowned, or deals reframed as “price matching” after the fact? I’m still open to resolving this reasonably—but honoring a written agreement should not be controversial.Thank you
Bring it back bait and switch
Signed a 2 yr contract with Telus with the bring it back program. At the end of the contract I decided to switch providers because of poor telus coverage in my area and significant lower cost. I have since received a large bill to payoff the phones. I would love to return the phones as per the contract but this seems to be impossible. Stores won't take them and all my calls are met with 1 hour plus on hold until I give up.Atrocious and Unstable Signal & Bandwidth in Whistler
This appears to be a community-wide issue in Whistler. There have been many conversations and complaints on social media and speaking with friends on Telus/Koodo who are experiencing major disruption of service. Can anyone at Telus provide information as to why I’m getting no signal/SOS throughout Whistler, or at least escalate this to someone who does? I can’t justify paying for this service when I’m not getting any, and on the occasion I get 1-2 bars of “5G” service, the bandwidth speeds are so slow I feel like I’m on dial up in 1999. It’s been bad for a long time, and significantly so in the last few weeks. I understand that population grows significantly around this time of year, and can impact service speeds, but this is ridiculous. Get the technicians out here to resolve this once and for all.
Bulk discounted price scam
The idea that I would be charged to pay for the difference between Telus bulk discount on the phones and the retail price after over 360 months as a Telus customer is silly. Why silly? Telus is treating me like a johnny come lately customer one that would take the phones and move on to another service provider. Since I am recently unemployed I elected to pay off the phones to reduce my family monthly costs. I recognize that it is in my contract. I had not planned for the massive bill created by paying off this discounted rate. After 360 months I thought my continued customer value was worthy of being negated by this cash grab of paying off this discounted rate. Just tell me I am not a valued customer and that you won't refund this cash grab! If I don't get the refund in the next 5 business days I will seek out a new service provider. We are no longer on contracts with Telus.
Possible Scam call + emails after ordering phone online?
was marked as probable scam The number was 579 880 8822 The email was :[email protected] It all seemed really sketchy and if this is legitimate they were not good at their jobs. After i hunt up on the second guy after getting paranoid again he left a voice message affirming it wasnt a scam after 4 callback attemptsPotential scam?
I received a call, on two separate occasions. From someone claiming to be with Telus. Offering a certain promo. For a cheaper plan, and to upgrade to an iphone 17 pro max for free. I ended up disconnecting the call, before they got any of my payment information. But I am wondering if anyone has received a call like this before?
#telus no internet
I use #telus with my laptop where available. Lately #tesus has been showing "no internet" and does not work at all. One of my Dell has cellular but Dell 3480 has no cell slot as this machine has discrete graphics. My phone can make a hotspot so I am able to use that but #telus has been handy here and there, I am in downtown Victoria #telus hotspots are available.but lately dead, Have not been afield to try other locations.