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Fed up with Caller Id Spoofing
Generally changing a cell number isn't recommended if your mobility number has been used for caller Id Spoofs. However, for the past 5 months, I have been getting numerous call backs and text messages from caller id spoofing a week (sometimes several a day). Today someone threatened to report me to the police for harassing them. I have reported it to the fraud and cybercrime RCMP site. Should I just go ahead and change my mobility number? Obviously, this will be a major pain in the arse.
Requesting a one-time fee waiver for a declined payment
Hello everyone, I'm looking for some assistance regarding a 'dishonoured payment' fee on my last bill. There was an unexpected issue with my bank account that caused the transaction to fail, but I have already corrected it and set up a payment arrangement/paid the balance. I’ve always paid my bills on time and would like to request a one-time waiver for this fee. Could a moderator please reach out to me via DM to look into my account? Thanks in advance!Google Play Charges to my Telus Bill
Hello, I got a Google Pixel 3 watch when I renewed my mobility contract back in March 2025. In June 2025 I started getting random Google Play charges added to my Telus bill, apparently through my watch 'phone number'. I have never setup Google payments through Mobile Carriers on my Google account, transactions are always through my bank. I checked my Google transaction history, my payments and subscriptions, payment methods etc and these transations do not show up ANYWHERE! When I first contacted Telus they told me they could not tell which vendors the charges were from, but they were able to provide a corrolation ID for each purchase. I submitted a Unauthorized Charge Claim to Google and they came back with the automated message: 'After reviewing your claim, we were unable to confirm fraudulent activity in this case, so no refund will be provided by Google at this time. If you would like to pursue the matter further, you can reach out to your financial institution.' The problem with that response is, my bank can't help because these charges weren't through my bank. I then contacted Telus again via phone, and this time they were able to tell me the charges were for Snapchat, and Audible (I don't purchase anything through either of these apps). I asked for the corrolation ID's for the newer charges and the woman said she couldn't provide them. Yet when I contacted them again through live chat they were able to provide the IDs. I then submitted another claim and received the same response. To reiterate, these charges have not appeared anywhere else across my accounts; Google, Snapchat, Audible etc, they only show up on my Telus bills! I do not have Mobile Carrier set up as a payment method! The charges are now up to $32.15. I don't know what else I can do so I am hoping to see if anyone else has had a similar situation. Thanks for reading!
Missing final bill
Hi there looking for advice on what to do about this situation as it is impossible to talk to a real person. I participated in the Bring it back program, at the end of my term I decided to keep the phone, I had went in to cancel my plan a few days after I had paid my monthly bill. I was told my the man that there would be an unused part of my phone bill and it would be applied when I received my final bill. I canceled January 11th, since then i have went in store twice and called multiple different numbers trying to get my final bill as I have sent probably 200+ to it while I waited for the bill. I have only been able to speak to a robot it will not let me talk to an actual agent, the agents in store say they cannot see my balance since I cancelled my account, but that Telus is probably behind on billing and I will receive my final bill as they catch up, I have called multiple times since then and only get the robot. The robot was saying I had a balance but the balance did not make sense as I had paid some of the balance and was told my unused portion of my previous bill payment would also affect that balance, so I assumed I still haven’t gotten my final bill as I haven’t received anything. I received my final bill to my email on April 7th of 305$ and some cents and immediately sent 200$ planning on sending the remaining balance on payday. The email I received has a due date of June 5th 2026 but they immediately hit my credit for 96 points for a “late payment” when I have been fighting to get a physical final bill, and I’m not gonna take the word of a robot I still am unable to get ahold of a person at Telus and I think my only option is to dispute the late payment with the credit bureau, is there anything I can do or anyone I can contact at Telus that can help me? This is a devastating hit to my credit for something I have been actively trying to pay and would have been paid by the due date of June 5th so why did Telus hit my credit today april 11th? Any advice would be appreciated, I really want to fight this it’s been a devastating hit to my credit.
Bad Shipping Address - Can't Get My Phone
I've been a Telus customer for over 20 years. On Nov. 22, I ordered a new phone and plan, as my old one was due to expire, and I was on the buy it back program. On Nov. 24, I received an email indicating my new phone has been shipped via FedEx and provided a tracking number. On Nov. 25, FedEx called me and said the shipping address was invalid and to call them. Over the next couple of days I spoke to FedEx three times; the shipping label Telus provided only had the city and province on it. I tried to correct the address, but FedEx was not able due to restrictions that Telus put on the shipping. I asked for FedEx to send it to one of their outlets near me and I would pick it up in person. FedEx was not able to due that due to the shipping restrictions put on it. FedEx then informed me that only Telus can fix the problem. I still don't understand why FedEx would not have contacted Telus directly to resolve the problem, instead of involving me. Since then I have called Telus five times, and they either have refused to fix their problem, or said they have submitted forms to correct the issue. Every few days go by and no updates, package still stuck at FedEx. Finally, I receive notification from FedEx that they are returning the package to Telus as undeliverable. I contacted Telus one last time and wanted them to send me a new phone. The person I spoke to finally confirmed they would do it, and submitted forms for that to happen. I was supposed to receive an email when the new order is processed and shipped. Well no email has been received, and now I will need to call Telus again to try and get my new phone. It's been almost a month now, and I am now getting a notification that if I don't return my old phone soon, I will not get credit for it under the program. I am hoping someone at Telus will respond to this that can actually solve the problem, because I'm fed up and prepared to walk away.
