Our cell phones are essentially useless because our residence is in an area of Surrey that your service does not reach, or reaches only poorly or sporadically. When I complained I was initially told a new tower was going to fix the problem and it would be operational by the end of September, 2014. After that date date passed it was then supposed to be installed by the end of December, 2014. In recognition of the poor service (missed calls, no service at residence most days) the representative reduced the monthly charges by $20.00 for each phone but given the almost useless role they still play, that is indeed a very inadequate compensation. All of our contacts have been told to not bother phoning us on our Telus Mobility numbers and instead call on our Shaw home land line phone.
We are relatively new at our present address but understand this problem has always existed in the Rosemary Heights area of Surrey. If the most recent promises from Telus are not met we will very reluctantly move the last of our Telus services to another provider.
