Contacting Customer Service

[ShawnH]

Hi everyone, I need to contact customer service in regards to modifying a payment arrangement. I wanted to know if there is an email or other way to contact them because I am working, and most times I try to call and don't get to speak to someone before I have to hang up. The hours they have are not working well with my work and caring for an elderly family member hectic schedule. I also chatted but they told me I need to call in. 

[dru]

Payment impacting changes will require a phone call but before doing that, have you tried the payment arrangement options online?

[ShawnH]

Hi yes I tried that.

[ShawnH]

Hi Yes I tried that.

[xray]

Have you tried using the online Chat? Log on to My TELUS and the the Chat icon will be at the lower right of the window. Answer the questions about what type of help you need then keep replying to the bot with "I need to speak to a person" until the bot gives up and passes the Chat to a person.

I find it much easier to wait in the queue and to multi-task with Chat vs calling on the phone.

[ShawnH]

Yes I tried chat and got connected with a live person but they told me I had to call. Not sure what the representatives on the chat can help with.

[xray · Accepted solution]

I had to contact CS today with Chat and the department I need to talk to is only available by phone. The CS on Chat arranged a call back at an agreed upon time slot. When that department called me later I got everything sorted out.

[ShawnH]

Thank you so much for this suggestion.