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Cannot port number from Virgin Mobile

hburch
Just Moved In

I have been trying to solve this problem for over 4 hours now.

 

The website says "Use any Canadian number with your TELUS account, including landline numbers" and I cannot port my Canadian (867) area code from Virgin. I tried on my own using MyTelus self-serve, I checked with the chat, and I sat on hold with someone on the phone. I was told before signing up for my plan that it would be "no problem" transferring my number. I have been lied to and misled.

1 REPLY 1

rc
Rockstar

Did you get a text message from Virgin asking you to confirm the port?