I have been trying to solve this problem for over 4 hours now.
The website says "Use any Canadian number with your TELUS account, including landline numbers" and I cannot port my Canadian (867) area code from Virgin. I tried on my own using MyTelus self-serve, I checked with the chat, and I sat on hold with someone on the phone. I was told before signing up for my plan that it would be "no problem" transferring my number. I have been lied to and misled.