Cancelling Rate Plan?

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JoelTGM
Resident

I don't get it.  I have a $70 per month plan going, and I just want to cancel it and get something cheaper because I don't need 6 gb a month.  Why is it impossible to cancel it online?  I can't stop the auto payments or anything.  It was just a monthly thing, not a 2 year plan or anything, and I own the phone outright.  Why is this so difficult?  I'd switch to another provider if it wasn't for my iphone being locked to Telus.  It's all such bs.  There is no cancel button, and several times I would get errors and broken links on the site.  Too funny.  

nasty
Rockstar

$35 for Telus to unlock your phone, to be able to go to another carrier.

http://mobility.telus.com/en/BC/Unlock-Device/unlocking_your_device.shtml

 

Beware of the current rate plans on the major 3 providers. That month to month of 6-GB is so much better than 500-MB's.

You may end up paying more per month, depending on what you get based on your current usage patterns.

 

 

I've noticed the new version Telus site has a few bugs in in still. Probably capacity issues. Along with pages that no longer exist when linking from the old style pages, which is still a work in progress to delete forever.

 

http://mobility.telus.com/en/BC/service_terms/

--Can I cancel my service at any time?

Yes. To cancel your service, contact TELUS with the date you want the cancellation to be effective. Cancellation fees may apply.


----Can I take my number to another provider?

Yes, you have the right to take or "port" your number to another Canadian telecommunications company.

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Tgreencorn
Connector
Joel the easiest and most carefree way to change your plan would be to contact the amazing folks online through Twitter @telussupport or through email or other channels available if your my Telus mobility online account does not let you make the changes that u want.

A $70 a month plan with 6Gb is definitely something to keep until you find out what your needs require. $70 seems like a lot but once you start getting your initial plan through Telus or another carrier and 're add even a little bit of data u will probably find that the savings will not be that great. I as well have the $70 plan on one of my lines.
tsizzle
Ambassador

Your contract & rate plan are not tied together, once your contract ends you are simply able to change to whatever plan you want without restriction (for example a minimum monthly spend, access to promotional offers etc.). 

 

If you decide to buy a new phone through Telus on contract (i.e. don't buy it outright) you may be forced to change your plan. As someone else mentioned, a 6GB plan @ $70 is definitely something you want to hold onto, you won't get a better deal at the Big 3.

rc
Ambassador

When I've had problems with the TELUS website I'ved called mobility using via *611, a free call, and they resolved the problem.

 

Also used chat to ask questions and resolve issues.

 

Before making significant changes to my account I'ved called them for advice.

Rodney2007_2007
Advocate

I CANCELLED WITH THEM TODAY THEY WOULD NOT HONER RE FUNDING ME A BIT OF $ SO NOW LOVE MY OTHER PROVIDER BETTER I PAY 60 A MONTH WITH TAX FOR UNLIMITED CALLS TEXT IN AND OUT OF USA WEEEHAWW.