Can't register for another plan online after inactivity

[Tl_911]

Hi!

I'm currently using a prepaid Telus phone plan. But I haven't been using it for the past few months and I cannot register for a new plan ONLINE. Can anyone help out please?

[NFtoBC]

If your service has not been topped up in 3 months it has expired. You need a fresh SIM to start using prepaid again, and therefore can’t do it online.

[SuperFred]

Hello @Tl_911  , the TELUS client care team may be able to resume your service but you'll need to call them. 1-866-558-2273