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Call control issue

Salty
Neighbour
I tried to add call control for 2 days now. Each time I press “start using call control” the pages crashes and restarts back to the same page over and over again. Anyone have this problem or know how to turn on this feature?
1 ACCEPTED SOLUTION

FuzzyLogic
Community Power User
Community Power User

You can manage this setting through the My Telus website or the app. If one doesn't work maybe try the other:

 

Call Control for mobile devices explained | TELUS Support

 

Hopefully that works.


Just a long time customer hoping to help.

View solution in original post

3 REPLIES 3

FuzzyLogic
Community Power User
Community Power User

You can manage this setting through the My Telus website or the app. If one doesn't work maybe try the other:

 

Call Control for mobile devices explained | TELUS Support

 

Hopefully that works.


Just a long time customer hoping to help.

JordanH
Just Moved In

Adding call control is failing for me as well.

1.  Firefox results in page resets and unable to add call control.

2.  Google Chrome results in, "Call Control is currently being added to your account.  Please check back later"

3.  Using the Telus App on my phone results in, "Call Control is currently being added to your account.  Please check back later."

Retrying this all day and Call Control never proceeds to install or become available.

A-B
Community Manager
Community Manager

If that isn't working for you, you can always give our Mobility team a call at 1-866-558-2273 and they can take care of it for you.