Solved! Go to Solution.
Only a half hour on hold? You need more patience! You are only about a third of the way to getting hung up on... I mean, your call answered. Your best bet for returns are in-store. The Telus call centres are so poorly under staffed, you potentially could get a quicker response through prayer than trying to call Telus customer service.
Did you get through to anybody yet? If not, by now you're way beyond the toasting marshmallows phase at the Telus dumpster fire. Day 2 of Telus Caller Remorse puts you into the depressive state of disbelief that your life is now an endless hold. You don't want to know what Day 3 is. Good luck! if you can still use it.