Hey there! You can check the status of your order at the following page: https://www.telus.com/en/ab/shop/mobility/order-status-tracker
If there are any issues with your credit rating, our web orders team will contact you by phone or email to discuss the matter further. You can also contact them directly at 1-866-488-2709 or email@example.com.
I hope that this helps, and please let me know if you have any questions!